Product: Mother Of The Bride Dress Clear all filters (2 of 2 reviews match)
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Ordered a mother of the bride dress on Oct. 27th 2018. Paid in full $550.00 that is with a 15% discount. Called in March for status of order, the dress was in. Daughter took ferry to go pick up. When she arrived the clerk went in back, looking forever and finally came...
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Review
#1536545 Review #1536545 is a subjective opinion of poster.
Product
Mother Of The Bride Dress
Pros
  • Initial visit friendly
  • Friendly initial visit
Cons
  • Worst customer satisfaction guarantee ever
Reason of review
Poor customer service
Loss
$550
Preferred solution
Price reduction
Tags
  • Better Business Berau
  • Facebook Ads
  • Mon Cheri
  • Wedding Mother Of The Bride

Light In The Box in Runnemede, New Jersey - Customer Service

I ordered a dress and I wanted to exchange it for size and I can't reach anyone according to their customer service I have to go to my orders and according to their orders I have never placed and order but I have a dress and paperwork. I have tried several avenues to contact someone from there I have written to the law office and even tried their corporate accounts. So how can I return a dress when according to the company I have never placed and order. The dress is beautiful just the wrong size. All I want to do exchange for size. I bought the dress for my son's wedding and I'm afraid to order another dress from them because it is getting to close. Please just get me a name or an address to contact someone since I do not exist in their system. According to the website you are supposed to be 100% satisfied well I'm not even 5% percent satisfied.
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Review
#829155 Review #829155 is a subjective opinion of poster.
Product
Mother Of The Bride Dress
Cons
  • Sizes incorrect
Reason of review
No record of my transaction
Loss
$149