Product: Mortgage Clear all filters (13 of 13 reviews match)
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1.3
Details
I wish I could leave a MINUS score! Mr. Cooper bought my loan from CitiBank in Sept 2017 & I have paid them almost $38,000. I have NEVER been late, not once! I ReFi'd my loan & NOT with them, I told my new mortgage company to fund the payment to Mr. Cooper on 9/17 as...
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#1668409 Review #1668409 is a subjective opinion of poster.
Service
Mortgage
Cons
  • Horrible service
Reason of review
Problems with payment
Loss
$56
Preferred solution
Full refund
Tags
  • Nationstar Bank
  • Mr Cooper Mortgage

Ditech in San Jose, California - Scam mortgage

Ditech refused to talk to us when they changed over to new mortgage company. The new co. says we owe thousands of dollars more. we were not able to speak to any one because the mortgage is in deceased name Now it's being illegally forclosed on we were payed up but shellpoint said we owed five thousand going in Ditech sold our mortgage to shellpoint. Ditech did not record payments, put insurance on, and said they were paying taxes we pay our taxes at the courthouse.
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#1651422 Review #1651422 is a subjective opinion of poster.
Service
Mortgage
Cons
  • Unethical
  • Horrible customer service
  • Dishonesty and incompetence
Reason of review
Poor customer service
Loss
$149000
Tags
  • Ditech Pissed Customer
  • Ditech Mortgage Criminals
  • Deadtick Dirtiest Rats In The Biz

Countrywide Home Loans in Goose Creek, South Carolina - Still waiting

I am still waiting for the release of my title search. There was a clerical error on their end when my mortgage was bought out by bank of America . It is holding up my closing for the sale of my house. The closing was supposed to have been yesterday. I would need it by the end of the week. Please call me to let me know the update
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#1637984 Review #1637984 is a subjective opinion of poster.
Service
Mortgage

Mr Cooper charges fees for mistakes they do

1.0
Details
Mr. Cooper does not send out a timely payoff statement to the borrower. Borrower can not pay off the mortgage in time because they will not give the information needed in a timely matter before one maybe late on the payment. They will charge you $25 to EMAIL the payoff information to you. Total unnecessary fees! I feel that want to collect late fees on a borrower. They send a loan statement but no final payoff statement.
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#1635898 Review #1635898 is a subjective opinion of poster.
Service
Mortgage
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Unreasonable Fee
  • Rude Agents
  • Mr Cooper Mortgage

Other Company in Kirkland, Washington - Pissed off by Tim is to colors came out when he mentioned above, this is about Republican supporters of Trump you dealing with companies you do not want to know those things

Reverse mortgage. The first time I contacted them. I had all kinds of paperwork that I had to get them which I did I qualify financially. I have equity over million dollars on property they want a more more pictures more paperwork. They wanted my renters credit history. I refused. I made and send it back all the paperwork they did months later the context of young phone three times in one week that they can we do it now and be able to get through. I said what the *** okay. I said everything back down signed everything they had the appraiser in 2018 common phrase my home at seven 20,000 which qualifies me with my income that I have. I can well-qualified the same appraiser came 11 months later, because my house is listed with a general Scott real estate company amending and called and said is this is a teardown 11 months later, after quoting 720,000 of the property. I called him a blithering idiot that anyone would know that was listed builders to buy it would be higher. He did have the common sense of an aunt when I found out he was a Republican defending Pres. Trump I get really test I filed a complaint with this company. They done nothing. I will do want everybody to my social media not to have anything to do with reverse mortgage beth Friedman as contact me and give me know. Report whatsoever visiting done to him is an idiot working for a company that standby time of Republican agenda iron everybody never to use that account, but I put Tim's name on everything I was sign in front of my property, warning people with the website. It was on the Internet, warning people about how crooked the reverse mortgage groups are I would put locket mortgages the top one crooked horrible company to do with. Do not do it. I would do it with every breath I have another company is working on now. They know all about reverse mortgage with the did they sought is a very unprofessional company
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#1587103 Review #1587103 is a subjective opinion of poster.
Service
Mortgage
Reason of review
Poor customer service

Nationstar Mortgage - Bad client service

1.0
Details
I am a loan officer that used to be business with Mr. Cooper up until today. They make the loan process very difficult and ask clients for items again and again and again! They even turned down a client this week whose loan had been in process for many months over the fact that our client did what was morally right last fall when his car payment was paid late. We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!
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#1547550 Review #1547550 is a subjective opinion of poster.
Service
Mortgage

Specialized Loan Servicing in Sandusky, Ohio - Bad information

These people SLS have ruined our life! They moved and didnt tell the post office,so our check came back.other times they vashed our check and lost it!(so they say) everything the man said above is true!!!
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#1497937 Review #1497937 is a subjective opinion of poster.
Service
Mortgage
After 9 years,Heres whats happened to me: 2008 COUNTRYWIDE HOME LOANS, FSB, THEN BAC CORP L.P. "NOT " BANK OF AMERICA N.A. BOUGHT COUNTRYWIDE HOME LOANS FSB, JULY 1ST, 2008. COUNTRYWIDE FINANCIAL "NOT" COUNTRYWIDE HOME LOANS, FSB WAS ALLOWED TO PROCESS LOANS THRU THE...
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#1448739 Review #1448739 is a subjective opinion of poster.
Service
Mortgage
3.3
Details
We bought a house in Menifee CA.We were promised a closing date of 30 days. We were never asked for any documents until 3 days prior to closing. We then find out they had farmed out our loan to a different lender who basically started our loan from scratch 2 days prior...
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#1090232 Review #1090232 is a subjective opinion of poster.
Service
Mortgage
Reason of review
Order processing issue

Other Company - Worst Bank Ever...Bar None!

If I could give this company less than one star, I would! We had this mortgage with Citizen's bank for 11 years, and never had the slightest issue. 2 years ago, somehow Fidelity acquired our mortgage. Twice now, they have sent us "past due" notices. We nearly always pay it a week in advance, even though we have a 10 day grace period. Last month, we had to send the payment 2 days before the due date. Should have still gotten there in plenty of time. Today, we get the past due notice. When I called them, they said the payment was posted on the 30th, conveniently one day after the grace period expires. Coincidentally, that is the exact same day they said it was posted last time this happened! I want to know how it can possibly take 13 days for a plain, business-sized envelope to get from Indiana to Kansas? I could walk over there with it (and back) in less time! I have gotten packages from overseas delivered in less time! The Rep I spoke with could not answer that, either. I am convinced they are sitting on it until it is late, on purpose, to soak us for that late fee. I did ask about paying online or over the phone. They can do that, if I want to pay an extra $10 fee for doing so! I have never had to pay for that before! If it did not cost so much to refinance with another lender, I would do it in a second. I don't think lenders should be allowed to sell your mortgage without your approval. We had a good working relationship with Citizen's Bank. If we did not have excellent credit, we would move and file bankruptcy. Then tell them what they can do with this house. It's not our dream house, it's 4 walls and a roof. The only thing we care about is preserving our credit. Going forward, every payment is going to be accompanied with delivery confirmation, so we can prove when they got it. It is ridiculous that we should have to go to those lengths just to keep from being screwed by them! Never, ever, do business with this company, please!
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#1070179 Review #1070179 is a subjective opinion of poster.
Service
Mortgage
Reason of review
Problems with payment