Product: Microwave Clear all filters (18 of 18 reviews match)
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1.4
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Update by user Sep 15

As of 9/15/2019, this problem remains unresolved. They have not contacted me concerning any of my social media posts.

They will not acknowledge that their microwave is a lemon. We feel this can be easily resolved by replacing the 4 times defective microwave with a new...

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Review
#1625331 Review #1625331 is a subjective opinion of poster.
Product
Microwave
Reason of review
Damaged or defective
Loss
$141
Preferred solution
Replace the microwave with the exact same appliance; one that works.
Tags
  • faulty appliance
  • Poor Customer Communications
  • kichenaidsucks
  • Blamescustomerfortheirproduct

Lowes in Ashtabula, Ohio - Poor warenty customer service

Our microwave oven quit working. On the first service date I took vacation time to be home. The first repair source cancelled and didn't inform me. After learning this I called Lowes receiving another repair date. I called this repair source. This source told me I was not on their schedule that day but another day. A BIG WASTE OF MONEY!! WHAT EVER HAPPENED TO GOOD CUSTOMER SERVICE!!
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Review
#1617215 Review #1617215 is a subjective opinion of poster.
Product
Microwave
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
1.0
Details
I traveled 140 miles to the Marquette Michigan Best Buy store to purchase a microwave and trim kit for a built in microwave. I also purchased a gas cooktop. I paid for the items and gave them my email address and telephone number. They said they would contact us when...
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Review
#1601862 Review #1601862 is a subjective opinion of poster.
Product
Microwave
Cons
  • No customer service at all
Reason of review
Order processing issue
Loss
$888
Preferred solution
Deliver product or service ordered

Build Com - If you don't want lose your money, don't order anything from build.com

1.0
Details
Build Com - If you don't want lose your money, don't order anything from build.com
Build Com - If you don't want lose your money, don't order anything from build.com
Build Com - If you don't want lose your money, don't order anything from build.com
Build Com - If you don't want lose your money, don't order anything from build.com
Never order anything from bulid.com. I order microwave from bulid.com $400. First, they give me the wrong deliver information and deliver was late. I was out of town and when I came back to open the box I was shocked. The microwave was shinked. I spended lots time on the phone with them, but they tell me that is not their respondable. If you don't want lose your money, never order anything from them!!!
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Review
#1586268 Review #1586268 is a subjective opinion of poster.
Product
Microwave
Reason of review
Damaged or defective
Loss
$394
Preferred solution
Full refund
1.0
Details
Best Buy - Appalled
Best Buy - Appalled
We purchased a new microwave online through Best Buy. The microwave arrived, packaged without any filler to prevent breakage. The microwave had glass spew inside. Plus, it was full of dirty food. What is wrong with a company that sends a product that is completely a...
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Review
#1262651 Review #1262651 is a subjective opinion of poster.
Product
Microwave
Reason of review
Damaged or defective
1.0
Details
I went online and ordered a microwave from them I got the receipt emailed to me and the money was pulled from my account. How about a half hour later I got a phone call from the company saying that the price listed for my microwave was incorrect online and that they...
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Review
#1245972 Review #1245972 is a subjective opinion of poster.
Product
Microwave
Reason of review
Pricing issue

Sears in Alpharetta, Georgia - Take to long to get a new one

So disappointed In Sears Got a new microwave delivered on Monday installed it turned it on and it is making a noise like something is loose so I go back to store to get a new one They say they can’t take return at store when it is delivered so I call for pick up to get a new one will take 72 hours for someone to call me then after they pick up 7 to10 days before I get my money back !!!!!!!!!!!!! They very eager to take your money but the service sucks big time
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Review
#1241687 Review #1241687 is a subjective opinion of poster.
Product
Microwave
Reason of review
Damaged or defective
2.7
Details
My wife and I bought a microwave and a dishwasher and took the microwave home at time of purchase & was suppose to pick the dishwasher up in a couple days. We decided to go a different direction so brought the microwave back unopened and sealed and cancelled the...
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2 comments
contact.us
#1455194

Thank you for your review. I am sorry; however, our stores no longer keep large quantities of cash on hand to issue refunds, so the limit has been set at $500.

To eliminate the risk of fraud or theft, we also only issue refund checks from our corporate office in Omaha.

Please contact us via chat at nfm.com, via email at contact.us@nfm.com or call our customer service at 1-800-359-1200 ext. 22420 and let us know your account or order information and we can track down where that refund is at for you.

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Review
#1222635 Review #1222635 is a subjective opinion of poster.
Product
Microwave
Cons
  • Still have not reimbursed me for the cancelled order
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
The company to understand they are getting to big and forgetting who made them get where they are. The "customer"!!!

Walmart - Horrible services on order

1.0
Details
I placed an order for delivery. On that order was a microwave since my current one stopped working. I canceled the microwave within one hour. Surprise they shipped it anyhow 3 days later. Their response it you can refuse it at the door. Yeah that works if you dont work for a living. Now I will get to waste my time in the customer service line to return the microwave since I went and bought the same one at the store. They can not explain why it shipped three days after it was canceled. As a chat representative for another large company I am appalled at how little help they provide. They said we can cancel it as it is still processing. I supplied them with the tracking showing it was on the way. I am guessing he was hoping if he lied I would just leave chat.
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Review
#1138660 Review #1138660 is a subjective opinion of poster.
Product
Microwave
Pros
  • That i could order easily
Cons
  • That they do not cancel items even when requested
Reason of review
Return, Exchange or Cancellation Policy
Loss
$69
Preferred solution
Full refund
Tags
  • Walmart Inefficiency

Best Buy - Bad delivery

2.5
Details
I purchased 3 items on the 10th of november, added additional item on the 11th, they changed delivery from the 15th to the 20th, made sure they new I did not want the original order changed as I like the service I got from the sales person. They said no problem. They came to make delivery but the one item I really needed was the microwave, this item did not arrive. It was part of original order. Called the store and asked if they could fix the problem, they could not even tell me why or when they would be able to deliver the microwave or why it was not on the order. I told them I needed today and they could replace with one in store, they said they only had open boxed items I told them I did not care as long as it was same or better quality and it would be delivered today. They told me they were unable to fulfill and could not even tell me when it would be delivered. I canceled the entire sale asked them to refund my credit card as tomorrow I will go else where and get what I needed. I'm going to cancel their credit card and never use them again.
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Review
#1134612 Review #1134612 is a subjective opinion of poster.
Product
Microwave
Cons
  • Delivery was terible
  • Took no responcibility
  • Customer resolution was terible
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Full refund
Tags
  • Deceptive Delivery