Seller: Sears Product: Mattress Clear all filters (0 of 277 reviews match)
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Sears - Mattresses suck!

Mattresses are CRAP. Warranty is a lie. After 2 months my FIRM mattress went soggy. After months of run-around, they had me submit 20 pictures from odd angles. And they decided not to refund the money. Mattresses are supposed to last 8-10 years, not weeks! FRAUD!!!!!
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Warranty
Product
Mattress
#1332246
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STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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1.0
Product
Mattress
I didn't like
  • Associates sale incompatible products
  • Assoc are not knowledgable about what they are saling
#1330784
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I purchased a mattress at Sears-Plaza Las Americas,San Juan in 2016.Soon after the purchase we complained that we were being expelled from it and that the contents were displaced laterally with evidence of bulging.It was evident that it was a defect of manufacturing.We...
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1.2
Product
Mattress
I didn't like
  • Laco ofcommunication
  • Lack of response and poor costumer service
  • Being lied to and called a lier
#1296652
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Hi, we live in Toronto and we purchased a bed and mattress from Sears, I think 2 years ago. The mattress was one of the best according to Sears. - At least that is what they said. It was purchased at regular price. Now the mattress considerably sagged in the middle and...
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

Hello George,Your situation is a tricky one, but hopefully some of the fellow commentators and verified users here @Pissed Consumer can help you in your inquiry. Subsequently,...

Product
Mattress
#1277875
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Brother accepted them as I was out of town , I returned. To find two mattresses that were suppose to be good quality 900 .00 mattresses, , returned them to Sears, They unloaded them and sent me to a register, they told me I had to return them online, but could not do...
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Product
Mattress
I didn't like
  • Philipines accents could not understand them
  • Not being able to return item
#1213546
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Ordered a mattress on November 12 with request to deliver to our new home upon moving in December 18th. Then three days before delivery, I was told the delivery wouldn't happen until January 8th -- 7 weeks after ordering and after the holidays when we expected a...
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2.2
Product
Mattress
I liked
  • Pricing and rewards
I didn't like
  • Overall experience
  • Response time
#1165506
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Suppose to have 30 days to determine if mattress purchased is working If not suppose to be able to return or exchange. Lies. All we keep being told is we have to keep mattress for 30 days before anything can be done also keep getting told to call a phone number for...
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1.5
Product
Mattress
I liked
  • Sale personal in store
  • Store rep tried to be helpful
I didn't like
  • Run around for a straight up return
#1165463
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We bought a mattress and box springs online. The box springs was delivered in the wrong size. In 2 weeks the mattress had a big hump on one side. We have attempted to return both they said we had to keep 30 days. In 30 days they say they will have to charge us $69 each...
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2.3
Product
Mattress
#1157905
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They made me buy a wrong mattress. I was in desperate need for a proper sleep. My back was in pain and my neck, too. I told this to the lady and she misled me in my choice. As this was the first time I purchased a mattress, I believed her advice and suggestion. She...
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Product
Mattress
#1112943
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Bring the mattress back that they ordered wrong and they would order us a new one that we could then come and pick up. They admit they ordered the wrong box spring, but they would not deliver a the correct one and pick up the incorrect mattress. Since they are...
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2.2
Product
Mattress
I didn't like
  • Too much to list
  • Lack of commond sense
  • Manager
#1007444
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