Seller: Art Van Furniture Product: Mattress Clear all filters (0 of 277 reviews match)
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My husband and I purchased a mattress from the art van in Westland. The entire team was rude and completely unhelpful and unprofessional. Our mattress is causing us back pain and extreme discomfort. When we tried to express our concerns, the RUDE “customer service...
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1.2
Product
Mattress
#1307406
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I purchased a mattress in October, 2017 after I tested a floor sample. The mattress I received is very firm and worst than the older mattress I had for 9 years. Since I did not buy the protection plan, I did not quality for an exchange unless I paid a restocking fee...
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1.6
Product
Mattress
#1236673
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Resolved
Art Van Furniture - Mattress nightmare
We bought a very expensive mattress and after 13 months it had 2 large holes. They would not repair because it's out of warranty. I was not satisfied, so I contacted the manufacturer. They were willing to repair the mattress, but had to coordinate with ArtVan. I spoke...
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1.5
Product
Mattress
#1232732
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I purchased a full size mattress set in June 2017, after about 7 months of use, I noticed a small rip in the mattress, In my assessment I think the fabric was dry rot. I contacted the store and they had someone assess it in about 3 weeks. At first they wanted to deny...
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Product
Mattress
#1186544
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After taking the test the associate directed me to a firmer mattress. It felt ok in the store but he insisted that it takes a few months to get used to it. Well, 275 nights later (I know that because I was just sent an email asking how my 270 nights sleep on my new...
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2.9
Chesterfield, Michigan
Product
Mattress
#1175357
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I purchased a mattress 5yrs ago it sinking in middle. Warrenty people said sag isnt deep enough called and complained because bed is very uncomfortable and was told it not a defect until sag is an 1 1/2 . Explained to everyone I spoke to it is clearly a defect due to...
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1.0
Product
Mattress
#1175253
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Bought a mattress set from Art Van 4 years ago . Mattress is sagging and very uncomfortable. Had a tech come out and he agreed mattress was defective. Waited a week and call warranty company was told the defect had to be a 1/4 inch deeper for the. To replace mattress....
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Anonymous
Janice

Same here. But they may not cover the defect since the mattress cover wasn’t on it. How ridiculous is that?...

Anonymous
Bonnie koenighain

Feel your pain bought an adrenaline bed slept on it four hour , not our style . Payed $800. If anyone wants to buy it price will be great.319 828 4228.

Product
Mattress
I liked
  • Store and customer service
#1169561
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Art Van Furniture - Cheap, poor quality mattress
Art Van Furniture - Cheap, poor quality mattress
I purchased a new mattress and box springs four years ago. In areas where I slept, the mattress is sinking. I called the warranty number and they sent a gentleman to measure the sinking areas. They use a weighted string across the mattress and then a foam block to...
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Artvansucks_2018
Artvansucks_2018

Experiencing same issue the are so full of crap and the also lost a great customer please post your results if issue is handled

2.0
Product
Mattress
I didn't like
  • Quality
  • Product quality
#1167935
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Art Van Furniture - Sales lady lied to us when purchasing mattress and box sprin

we purchased a mattress and box sring at art van in 2013 sales lady becky encouraged us to purchase a floor model for a discounted price saying mattress would still be under warranty. well this year i called to have someone come out to look at it because its sagging. went to store she says oh i made a mistake its not warrantied.now were out a mattress.artvan owes us a mattress.will never shop there again.
1.0
Details
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Product
Mattress
#1132840
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If I choose a mattress rated "soft/medium" I can understand the new one feeling like a "medium"' until it is broken in; but for the new one to feel like a "firm" is unacceptable. Since Pure Sleep is the clearance store for Art Van Furniture mattresses, what appears to...
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Product
Mattress
#1100373
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