Product: Mattress Clear all filters (152 of 152 reviews match)
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They made me buy a wrong mattress. I was in desperate need for a proper sleep. My back was in pain and my neck, too. I told this to the lady and she misled me in my choice. As this was the first time I purchased a mattress, I believed her advice and suggestion. She...
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Product
Mattress
#1112943
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Four months ago, I bought an adjustable bed(Full Size) from MattressFirm, I picked out a soft mattress(I thought) paid $1300.00 for the set. When I got the bed, the mattress was almost as hard as a rock, so I complained that it was not the mattress I oerdered. they...
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Anonymous
Anonymous

You likely failed to rotate the mattress to allow even break in.One side will break in faster than the opposite side creating the perception of a center ridge. You must rotate...

2.2
Product
Mattress
I didn't like
  • Manager was disrespectful
  • Sales managers attitude
#1112737
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I purchased a Jordan's brand mattress for my teen and it seemed okay, so I bought one for myself. It is so bad I thought they gave me the wrong one. It's actually lumpy after only a few weeks. I called to exchange it because I'm sure it's defective, and was told that...
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1.8
Product
Mattress
I liked
  • Interest free financing
I didn't like
  • Products or service
#1112321
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Mattress Firm - Horrible Mattress

#1113892
1.9
Details
I purchased my soft pillow less than 2 years ago and I am already having problems. I bought the box spring, frame, and mattress together for almost 1,500.00. The mattress sinks up by our heads, it box spring squeaks, and it is very uncomfortable to sleep on. It seemed to do fine for 6 months but now its just awful and so uncomfortable that it makes it difficult to sleep on.
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Factory mattress in Austin Texas is scams

#1105180
1.0
Details
Those guys are selling old mattresses as new some one needs to check them out
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Mattress Firm - Terrible

#1103514
Budget now we have to try get another mattress and soon he has to have open heart surgery him as well as me would like to be able to sleep comfortable. It's just awful.
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VM Innovations - They r charging me for shipping to return my item

#1101393
1.0
Details
Worst ordering experience ever i never order from them bought a air mattress had to return it and i have to pay shipping to ship it back will never order from them again
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American Mattress - Warranty Scam
American Mattress - Warranty Scam
Time to replace mattress & foundation. Original items with frame bought at American Mattress. After 7 months, with only one person sleeping in this Queen mattress ($1200) the sides developed large ripples. Filed a claim at a cost of $60. Independent Inspector would not...
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Anonymous
23502

It's not convincing with the level - sorry just not. Is your floor level?

Product
Mattress
#1111724
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I bought a mattress recommended by the salesperson for $2,100 which was a Diamond plush mattress a year ago. It hurt my back day one and have been trying to resolve for a year and get the run around. They sent out a tech last week and they don't have any record of it....
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1.1
Product
Mattress
#1108694
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Nine months ago we purchased a mattress from mattress firm and it is sagging. We started the claim process and it costs 39.95 to have someone come out and evaluate it. We now received an email telling us the sagging was normal body impressions but the mattress was...
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Anonymous
Anonymous

Retailer are bound by the same terms of the manufacturers warranty as YOU.Solution: have the mattress cleaned, then file a new warranty claim.Request a "Self Inspection Warran...

1.8
Mattress Firm Saint Louis Park, Minnesota
Product
Mattress
I didn't like
  • Bunch of crooks
#1103953
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Mattress Firms execution of manufacture's warranties are a JOKE. They will send you a piece of yellow string with a round washer on one end and a cardboard popup for $29, which they call a mattress warranty kit. The idea being that a string pulled tight across the...
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Anonymous
Anonymous

Retailers are bound by the terms of the warranty from the manufacturer. Go make your own mattress and then you won't complain to anyone but yourself.

1.1
Product
Mattress
I didn't like
  • Warranty is useless
#1102405
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I slept on this mattress for 2 nights and each night I developed a backache. They refused my request to return the mattress and said it was company policy for all their mattresses. NO REFUND NO RETURN AND NO REFUND. I contacted the shop, the main offices and explained...
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Product
Mattress
I liked
  • Sales lady was pleasant
I didn't like
  • Refusal to consider my complaint
#1100752
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If I choose a mattress rated "soft/medium" I can understand the new one feeling like a "medium"' until it is broken in; but for the new one to feel like a "firm" is unacceptable. Since Pure Sleep is the clearance store for Art Van Furniture mattresses, what appears to...
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Product
Mattress
#1100373
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It gave me a sever backache .I am not able to sleepon left side of bed. I thougth it happened to me only then I asked my husband to sleep on left side of bed but he complained same. My 12 years old daughter has severe fever and she slept on left side and she complained...
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1.0
Product
Mattress
I didn't like
  • Very bad and defective quality and regret to buy from this store
#1100183
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