Product: Mattress Clear all filters (382 of 382 reviews match)
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Mattress Firm in Houston, Texas - This business is a joke

1.0
Details
I purchased a bed and scheduled a delivery day. I drove from Houston to Galveston the night before to be there to receive it. Not only did I not receive delivery but I never got a call saying they weren’t going to deliver it because it wasn’t even in stock! Reschedule for the following Friday and the exact same thing happened ! They could care less!
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#1671602 Review #1671602 is a subjective opinion of poster.
Product
Mattress

Sears in Boston, Massachusetts - The most disorganized and dysfunctional company ever!

1.0
Details
I purchased a box spring and mattress that was unbearably comfortable - despite a substantial price point. At time of purchase I asked about return policy was told 30 days. Absolutely no mention of restocking and pick up fee. Went to the store and asked them about how to return. Again no mention of restocking and pick up fee. Called the toll free number to schedule return and was told about the fees for the first time. Hands were tied. Had to pay the fees. Now I’m trying to find out where the heck my refunded money is!!! I’m on the phone with the mattress team and all they can tell me is the date the return was processed at warehouse. Seriously! No more information than that.
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#1663625 Review #1663625 is a subjective opinion of poster.
Product
Mattress
Reason of review
Return, Exchange or Cancellation Policy

Sams Club - Will never again make an expensive purchase at Sams

1.0
Details
We bought a mattress and after 2 years it’s not good at all anymore. They gave a 10 year warranty so we took it back, but we didn’t have the receipt. We do have our credit cart statement, but they can’t find it in their system. It’s been almost 2 months and no one have been able to help not even corporate office. It is just ridiculous they can’t find it in their system under our membership. If it was Costco they would not hesitate to help us. We are so made and disappointed with Sams. We will never again buy anything there and we are making sure to pass the word out. Their customer service is really bad.
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#1661236 Review #1661236 is a subjective opinion of poster.
Product
Mattress
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

The Brick - Bought and was treated like crap and am long time customer and my family i will tell everyone i know to stay away because of the management there and there disrespectful swearing for no reason are the

2.4
Details
Bought a mattress it started denting in and popping upwards after one week and noone sleeping on it is over weight and heavy went and explaind and was treated unfairly so disrespect full if u want more explanation call me at 5194949438 thank u
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#1661169 Review #1661169 is a subjective opinion of poster.
Product
Mattress
Pros
  • Staff and manager are will to co-operate and resolve issues
Cons
  • Just horrible
Reason of review
Poor customer service
Loss
$500
Preferred solution
No disrespect and hear me out fix it its not like it was over a week
Tags
  • Return And Or Replacement Policy

Metro Mattress - Never, ever go there

1.9
Details
We made a huge purchase, and the mattress we tested in the store sure wasn't what we received. After many calls and returns to the store, they finally agreed to an exchange after the adjuster confirmed our concerns. We bought sheet sets too for an exorbitant amount, and they were crap. Make sure you read their fine print if you go there because there are no refunds, one exchange within 30 days. We're still not happy, but our options have run out. Don't buy the free pillows speech either because nothing is "free" from this company. Run away from them.
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#1648678 Review #1648678 is a subjective opinion of poster.
Product
Mattress
Cons
  • Poor quality pricing and return exchange policy
Reason of review
Bad quality

Mattress Firm in Wichita, Kansas - Improperly informed by sales associate.

I was told that the mattress would be delivered to my home. When I called to check on the delivery status, I was told that I would not receive the mattress until the balance was paid off. That’s not what was told to me when I purchased the mattress
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#1645809 Review #1645809 is a subjective opinion of poster.
Product
Mattress

Lazada Malaysia in Kuala Lumpur, Kuala Lumpur - Bad logistics

1.0
Details
Order #229588307648939. Bad logistics service. Want to cancel order, but Lazada website disallow
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Review
#1644924 Review #1644924 is a subjective opinion of poster.
Product
Mattress
Reason of review
Return, Exchange or Cancellation Policy

City Mattress - Sagging Mattress

1.0
Details
We bought a $3500 mattress, it started to sag after three years, Its a King with a plateau down the middle with two lower valleys on each side. We wake up with back aches daily... Looking for a new mattress.
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#1639604 Review #1639604 is a subjective opinion of poster.
Product
Mattress
Reason of review
Bad quality
Loss
$3500
Preferred solution
Let the company propose a solution

Bjs Wholesale Club - My order never come

I ordered a mattress on July 20, 2019. Got a Confirmation email with tracking number which is invalid. Tried to contact customer care many time by phone calls and emails. Up to now no one from bj can give me the answer what happened to my order or give me my money back....
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#1639313 Review #1639313 is a subjective opinion of poster.
Product
Mattress
Cons
  • Never ship the merchandise
Reason of review
Poor customer service
Loss
$543
Preferred solution
Full refund

Other Company - Worst service ever

My wife has contacted your stores on several occasions and has been told that someone would contact her back in connection with the eblow mattress that I bought from your springs branch if someone does not call her by the end of business today I will be taking this matter to hello peter and to the consumer counsel so can someone call on Else cloete 072 140 3899 the mattress I bought has a 10 year warranty and its been two years and the mattress is *** I'm not playing anymore games so please see this is urgent thank you
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Review
#1630129 Review #1630129 is a subjective opinion of poster.
Product
Mattress
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Let the company propose a solution