Product: Mattress Clear all filters (178 of 178 reviews match)
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Bought a mattress set from Art Van 4 years ago . Mattress is sagging and very uncomfortable. Had a tech come out and he agreed mattress was defective. Waited a week and call warranty company was told the defect had to be a 1/4 inch deeper for the. To replace mattress....
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Anonymous
Liz

Sounds like a class action suit needs to be filed against ArtVan.

Anonymous
SUE

They should not offer a warranty if they are not going to honor it. A company should stand behind their product.

Product
Mattress
I liked
  • Store and customer service
#1169561
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Which makes no sense to me because you don’t receive a receipt until after you purchased the mattresses? We went to other mattress stores and their policy allows you to exchange the mattress if you’re not happy with it. We are senior citizens and we failed to ask the...
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2.4
Product
Mattress
I didn't like
  • Salesmanship
#1168779
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Art Van Furniture - Cheap, poor quality mattress
Art Van Furniture - Cheap, poor quality mattress
I purchased a new mattress and box springs four years ago. In areas where I slept, the mattress is sinking. I called the warranty number and they sent a gentleman to measure the sinking areas. They use a weighted string across the mattress and then a foam block to...
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2.0
Product
Mattress
I didn't like
  • Quality
  • Product quality
#1167935
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Mattress Firm - I actually have pain in my hips after sleeping on matress.

#1148195
1.7
Details
The non recovering mattress dents (where I lay) are 2 inches deep. These " dents " in mattress never return to a "flat" normal mattress. I bought mattress about 6 months ago. My last mattress lasted over 20 years!!
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Jordans Furniture - Horrible product

#1145775
1.2
Details
Bought a mattress, went through same as many when trying sleep tech tompair is according to our sleeping. Tech said we were set as firm...month later, the mattress is nothing like what we payed on. We though they have us the wrong one. Try calling them to get a resolve and you get the run around. Shame! Never trust Jordan’s again and buy again. They are horrible. Mr. Curtis
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Website

Mattress By Appointment - Theft

#1136686
1.0
Details
Never buy from them. They advertise for 150 and you pay 450. They are telling stories like is european, very good mattress. The mattress is garbage.
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Mattress Firm - Matress purchase

#1120686
I purchase a mattress form Mattress Firm in Suffolk, Va. I went in twice to tell them that their mattresses sunk in the middle and were very comfortable. The represented proceeded to tell me I had another trade out and wrote up the order and then called me and said it was cancelled. Since he offered to give me a trade out they should have stood by their offrr for good customer service.
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Ordered a mattress on November 12 with request to deliver to our new home upon moving in December 18th. Then three days before delivery, I was told the delivery wouldn't happen until January 8th -- 7 weeks after ordering and after the holidays when we expected a...
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2.2
Product
Mattress
I liked
  • Pricing and rewards
I didn't like
  • Overall experience
  • Response time
#1165506
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Suppose to have 30 days to determine if mattress purchased is working If not suppose to be able to return or exchange. Lies. All we keep being told is we have to keep mattress for 30 days before anything can be done also keep getting told to call a phone number for...
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1.5
Product
Mattress
I liked
  • Store rep tried to be helpful
  • Sale personal in store
I didn't like
  • Run around for a straight up return
#1165463
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We bought a mattress and box springs online. The box springs was delivered in the wrong size. In 2 weeks the mattress had a big hump on one side. We have attempted to return both they said we had to keep 30 days. In 30 days they say they will have to charge us $69 each...
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2.3
Product
Mattress
#1157905
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I purchased a King size Mattress and not the cheap one this one has the pillow top and it was nice and firm. about 14 months after i purchased i called the store and said my mattress was sinking in and explained to the clerk that I turn it regularly and flip ends he...
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2.5
Product
Mattress
#1148124
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Value City Furniture - Disrespectful ppl in the stores an Corprate office
Value City Furniture - Disrespectful ppl in the stores an Corprate office
Value City Furniture - Disrespectful ppl in the stores an Corprate office
I have never seen a bunch of ppl that plays mind games an lies with run around added to it ,tells only info they want to give out when you ask ?? Nothing more other than mind games they don’t give a *** how it disruptive they are not at all concerned about you I’m just...
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Anonymous
Anonymous

That's your fault for buying a bed too big you ***!!!

Anonymous
Vanessa Haycraft

Well I had called everyone to get this matter taken care of the more the run around the more I would call the higher up an the last call was the president of the company so sp...

1.0
Product
Mattress
#1144014
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bought a bed, if mattress sinks I was supposed to be able to exchange it according to sales person, that is a lie, it has been less than 2 years and my mattress is sinking and does not feel right, they have come to my house twice to look at mattress by only taking...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.9
Product
Mattress
#1143211
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Bel Furniture - Worst customer service ever
Bel Furniture - Worst customer service ever
Bel Furniture - Worst customer service ever
Bel Furniture - Worst customer service ever
Bel Furniture - Worst customer service ever
Bel Furniture - Worst customer service ever
I bought a bed and a mattress on 11/4/17 to be delivered 11/14/17. Of course that required a day off from work. Delivery came late without the mattress. No one called before or after the delivery about the masttress. After two days, I called the store to get answers...
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2.7
Product
Mattress
#1138602
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