Product: Mattress Clear all filters (215 of 215 reviews match)
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One of them was a queen matress it felt really firm when it was delivered and set up the first night it was uncomfortable was told that the matress would contour with body shape when i bought it. It didn't happen you could flip a coin on it . I tried sleeping on it a...
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1.2
Product
Mattress
#1217482
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I BROUGHT A MATTRESS FROM MATTRESS FIRM THEY DELIVER THE BED ON SUNDAY ...THE COIL BREAKS ON THE FOLLOWING TUESDAY..WHAT KIND OF CRAP IS THIS I DONT EXPECT A MATTRESS TO LAST FOREVER BUT I DO EXPECT IT TO LAST MORE THAN 2 DAYS THIS MATTRESS IS TRASH IF THIS COMPANY...
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Product
Mattress
#1215416
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Mattress Firm - Horrible......

Bought a mattress less than a year sides are sagging out and tried to make claim but they send me a email back to tell me to send two more photos on a email that I can not reply on, and every number they have is to a store that can not help... a joke of a company
1.0
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Product
Mattress
#1213032
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I purchased 2 mattress from a store in Jacksonville N.C. (1638 Western Blvd.) At the time i Purchase the I did not know that you could get them longer. Some time later after my 120 days had pass went to the store and the sales lady, not the manger said that my time had...
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Anonymous
Anonymous

You might want to speak to a local Area Manager. If the model you like is discontinued no one will be able to just get you one. You will have to select something different.

1.0
Product
Mattress
I liked
  • Mattresses
I didn't like
  • Mattress i got
#1209556
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We bought a mattress from American Mattress. We were told we had 100 day sleep guareentee. The mattress was a mess within 2 months. We tried to return it but No we could only get a different mattress and oay the difference So we asked for warrenty return. After a...
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2.0
Product
Mattress
I didn't like
  • How we were treated
#1209006
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During the visit we decided to look at a mattress not completely sold on making a purchase that day but we tried a couple and made a decision to purchase one before we made the purchase we specifically asked if there was a trial period and also asked more than one of...
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1.0
Product
Mattress
#1205093
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Not told all the facts about used mattress. We bought two mattresses actually they were floor models . We were aware of that .Heard stories about mattresses been used and sold to customers without their knowledge so I called the salesman he was not surprised. He told...
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Anonymous
Anonymous

Mattress firm sells used mattresses no way I would never believe that they are the most reputable company out there they will take your money and deliver a perfect product not...

Anonymous
Anonymous

Please stay away from this company!!!! You are not really saving any money.....think about it you get substandard mattresses that are manufactured for them whether it's a Sert...

Product
Mattress
#1203228
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Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Received mattress about 2 wks ago and enjoyed ut until i just tried to get off the other side of the bed ad slid off. Mattress totally gave in and I just slid off. Never used that side until today when I tried to get out if bed. Totally unacceptable. Bought as a...
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Anonymous
Anonymous

So you bought a close out model on clearance and even though it was sold to you As-Is, No warranty, returns or exchanges you want it to be replaced. I don't think this is a re...

1.1
Product
Mattress
#1203001
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I called the center and reported the problem of the mattress. The guy on the phone told me to bring the mattress to the store and they would replace it. I it it to the store the same day and no no would admit that they told me that and the manager would not take it and...
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Anonymous
Sharon A. Rainey

No, the issue is still here. I going to call the store today, and see who I talk to and go there and talk to the general manager. This is not good public relations and I'm not...

1.7
Product
Mattress
#1199840
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I got a mattress from mattress firm was biggest mistake I’ve made ina long time. So dishonest could not believe what the manager did to me. I told him I needed a mattress for my hospital bed ASAP. He told me I would not be able to sell me a mattress that day. Ok my...
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Anonymous
Anonymous

No he went in the back room to spray the bed with stair a fab to kill the bedbugs on it before He gave it to you. Sad to hear that you got a used mattress

Anonymous
Anonymous

You should fight a little harder mattress firm takes anything back or used to work there they sell used mattresses

1.0
Product
Mattress
I didn't like
  • Anything about the brand will never use again
  • Poor service on refund
  • Mattress or the seller he was very dishonest
#1199018
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