Lost security deposit & destroyed my credit
Required a $200 deposit, 8 yreas later when closing my account they had no record and reported the final bill of $158 as a "charge off" to the 3 credit bureaus driving my credit score into the toilet. 3 years later I finally got them to acknowledge that the receipts and documentation I had might have been legitimate and even though they could not disprove them they agreed to correct my credit reports never once even coming close to admitting fault or saying "sorry".
They caused us extreme hardship as we had counted on refinancing and home equity loan to finish an ongoing rehab of our home which we were unable to get due to their erroneous credit reporting. If we had money we would definitely hire a lawyer and sue them