You are right. This is the worst company I've ever dealt with. No communication between departments. No one enters notes or call you back.
I wish I could get my loan refinanced with a reputable company. These people are idiots. They don't have a clue on what they are doing.
I should had refinanced back when I could with a reputable company. Live and learn. I wish I had refinanced when I had the opportunity before this mortgage bust.
I'm still trying to get a person that has any common or business sense. I wish I could talk with the President of this company.