Last minute bate and switch/hidden fees
I was told my space was a certain fee on the internet. Showed up at the facilities and was quoted a much higher price.
Was told we were not told of add on charges because the employees were instructed by the company higher ups not to tell customers of hidden fees until the contract was signed. I felt hopeless, we needed the storage real soon. The employee then states "sorry you have a problem with this" , not the thing to tell a pissed off future customer. Lost me for good.
I found another place next door to them with friendlier service and better prices.
I will never use Public Storage and they will never get any positive advertisement from me.