Lack of Manners
The lady in the Muskogee office named Miranda, is a very rude person. There is a way to talk to grown people, and talking to them like they are kids, is not propper.
She has an attitude that feels like she thinks she is above others and is very unproffessional. The position she holds with the company is important and should be held by polite people with good people skills, not with rude, arogant people like Miranda.
I'm sure there others who feel as I do, based on what I have overheard and from direct conversations. This matter needs to be looked at.