Inept system and terrible customer service
They do not deliver on their promise. Their tagline should be call for free if you don't mind your system not working and if you would like to be heard half the time and the other half you sound like max headroom(if anyone remembers who that is).
Every time you chat with a customer service rep, they go over the same trouble shooting info that never works. The last time I had one that made adjustments to my firewall and still nothing, other than less security on my computer.
All in all they cost me more money than I would've spent with another company, say vonage, who gives crystal clear reception and actually deliver on their promise. I am now hitting every site possible to alert people about this company's terrible service.