There should be the option of rating them less than 1 star.
Horrible customer service, routinely puts client on hold, 4 times in less than 5 minutes was our latest experience. Charges for medication but "forgets" to give you the medication, so you have to go back, that has happened more than once.
Misdiagnosed life threatening condition in our dog, requiring multiple visits before they finally "found" the problem. Had the problem been found the first time they would not have gotten money from all the subsequent visits. They rather keep your dog on expensive medication rather than treat the cause.
You know there's a problem with your happy go lucky pet does not want to go in the door at the vet. This place is run by incompetent, catty women.
Product or Service Mentioned: Pet Medical Service.
Reason of review: Bad quality.