Inability to resolve & process short sale in 6months
A short sale package was faxed 3 times to them before someone actually said they got it. Supervisors will not answer the phones.
BPO's are impossible to schedule [ it took 6 weeks of promises & then it was done without my agent ].We have had a cash offer since September and it is now almost march 1 and still not resolved.
you never speak to the same person & must repeat your story & no one can help.Calls are not returned.Our counteroffer has been with them for over 2 weeks & they have not responded. It is very upsetting & they are incompetent.