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I applied for home modification in 2009, 2010 and now presently again. Each time it was always tax 4506 form illegible.

I resubmitted 7x's. always missing paperwork that had to be resubmitted. Never reached a negotiator, or once a negotiator was assigned it was changed. You could never leave a message for a negotiator and you could never get to one.

I called every week and every week it was always something that I had to resubmit over and over again. Each year I received a letter telling me I was eligible but to this day I am still trying. I have sent paperwork by registered mail by fax and filled out paperwork on line.

I am waiting even now for some kind of information about this loan. Poor customer service because each representative you talk to gives out different information about the status of your request...

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