I've waited two hour to be picked up!
I reserved a car a week ahead. They say to call 20 minutes before you want to be picked up. When I called, I was told that they were a little behind and it would be about a half hour.
After an hour, I called again and was told it would take another half hour or I could take a taxi and they'd split it with me. It's now two hours since I called and they still haven't come.
I will called again and was I could wait for pickup or take a cab and then take it off my bill.