I get no response by calling or on the internet. Is this a real company? do I get arefund? What's going on???

I am intending to travel starting on Monday and had intended to take my phone. I can't get a response by phone or by internet/ So the phone is of no value.

Does anyone else have this problem?What more should OI say but that I am very upset with this entire procedure and will rethink my use of this service in the future.

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