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I cannot believe that the Better business bureau states that they are OK. In my opinion if you don't upgrade they leave you stranded and will not help you.

The customer service is awful and you have to wait awhile before you can get someone on the line. I would never never recommend them ever. So since I did not upgrade to be put in a hotel I have to wait 2 weeks before I get to Hawaii to find out where I will be.

Is that not crazy. Where did the Better business Bureau think that they are OK is beyond me.

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