House Repair Reviews and Complaints

Recently moved to Las Vegas for work from east coast leaving family and friends behind. I have visitors in town about every 2-3 months. I've lived in this house for about a year now and had several issues that been extremely frustrating and as repair techs have been out, explained it's neglect, irrigation system sitting on top of rock in the sun, etc. Since living in the house repair work on the irrigation system maybe 6-8 times in a year, including replacing entire back yard. Had a leak in the irrigation system several months ago on the side of the house without doors or walkways, so it had gone unseen for an undetermined amount of time creating a $400+ water bill. This pooling water also created an influx of weeds in the area which eventually turned into a fines from the home owners association, which is a whole other store. Due to a windstorm normal scheduled pool service did not occur on normal scheduled day. Under the impression they would show a day later to catch up and did not. Maybe they were doing catch up on Saturday, nope. No one contacted me to inform me that No One would be showing, and no credit issued for the service that did not occur but, was paid for. I had family fly in to a cesspool in the back yard ruining the weekend. I have flown in family, including 2 kids this weekend to 105 degree Las Vegas with the promise of pool. Now the pool filter has a crack in it, they were notified. They have little sense of urgency in the matter. I spoke with the pool company that would be doing the work and he said he would be able to come out as soon as waypoint approves it. I asked if I could just pay for it to get it done, he stated it was up to waypoint. When I contact waypoint that state "Our reviewing manger is off for the weekend" Absolutely unacceptable. So that brings us to this point. I have an entire weekend with 105-110 degrees to look at this unusable pool in the backyard because the reviewing mgr is off. A smart company would have systems in place to ensure the customer giving them $100s, $1000s monthly would be taken care of. I do pay a premium because I chose a home with a pool. I pay extra for maintenance. The individuals that do the work are outstanding. It's waypoint more concerned about profit than customers. Again another holiday weekend ruined do to "reviewing mgr off for the weekend" If you have a choice and can avoid Waypoint Home For your benefit Please do so. Just ask yourself as a customer of Waypoint - Do you stop living in your homes on the weekends?