After being transferred to 4 departments, each representative required me recite my loan number, address, phone, etc, and simply stated they could not help me and needed to transfer me, yet again. I finally hung up, which is probably their goal.

There was absolutely no professionalism extended by their representatives and they seemed completely uneducated.

It's banking institutions like this that should be required to return the bailout money to the government and taxpayers. I will never get another loan thru them again and am looking to move the loan to another institution, and recommended anyone considering them to walk away.

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