I have tried on multiple occasions to upload and fax requested documentation. Each time I have been told that the documentation was not adequate (always unable to read due to being too dark); I have enlarged, lightened and e-mailed to myself the document which is clearly legible.

I feel as though they are just taking my money without providing me the documents I have already paid for.

Would just recommend going to the office to get your documents rather than using this service. Additionally they require that you agree to not being able to request a refund should your order not be completed (which is impossible as they won't take the documentation you submit).

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