The went through the charade of checking me in, then having me sit in the room to wait for my massage therapist..... only to finally come and let me know that not only was my massage person not available, the backup person they offered to me wasn't either.

The whole manner in which this situation was handled was ***-poor! Complete disorganization, multiple people talking to me with differing stories - far as I'm concerned they should remove the people involved and start from scratch. Every business will have days when things don't go as planned - it's the people representing the company that make or break the situation. Best part is, neither the manager on duty or the location manager could be bothered to address the situation.

This was at the Tacoma, WA mall location.

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