HEARING AIDS-ITS NOT THE HEARING AID MANUFACTURER-ITS THE HEARING AID DISPENSER-ATTITUDE-SKILL-EXPER
I have noticed over the past year that everyone that complains, always seems to blame the Manufacturer of the Hearing Aids.
It has been my experience, over the past 25 years, that there is little or no difference in the quality of hearing aids, or for that matter, in the difference in the features and options, and actually in the performance of the products.
The Warranty Provisions may be different, but usually they aren't.
Some Manufacturers are more flexible and lienent in the performance of all their policies, but usually not that different.
Some Customer Service Personnel, usually dependent upon how much experience they have in the Industry, may be more understanding and flexible.
Some Employees know more about Industry Policies and Practices than others, and some have even had experience in dispensing Hearing Aids, which always has an influence in their thought process,and understanding.
They all have a sense of whats fair.
The Hearing Aid Manufacturers all make as fine as Product than can be produced. What they really are, are Product Assemblers.
They buy Component Parts, and put Hearing Aids together.
Then they market, and sell them.
Most of the Complaints, and Comments, that I have read on this Blog, are not really with Product Failure, but with Poor Customer Service, or unethical or immoral practices, by Hearing Aid Providers.
There is 10 times the difference in Hearing Aid Dispensers, as there is in Hearing Aid Manufacturers.
I am talking about Experience,Integrity,Compassion,Empathy, Communication Skills,and technical qualifications.
Hearing Aid Purchasers should really spend their time seeking out Qualified Honest Dispensers, than concerning themselves with the Product.
There is a Dramatic Difference in Hearing Aid Providers, and that is the Challenge.
Search, and research.
Interview the Dispenser.
Do you feel comfortable with the Dispenser?
Do you trust Him or Her?
Do you trust the Organization dispensing the Aids?
What is your gut feelings?
Have you sought referrals?
Buyer Beware and concentrate on the right areas, not the product.
It is a Consumer, Vendor, Provider Business.
Any questions call toll free: (800) 432-7114