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Wayfair - Bedbugs

Becare aware when you buy headboards my daughters was full of bedbugs I couldn’t believe it! So nasty!

After I read about it I couldn’t believe it! But now I understand the lawsuit against wayfair I do believe they do send headboards with bedbugs!

What a waste of money! I threw everything out!

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Author
Product
Headboard
Reason of review
Bed bugs
Review #1569742 is a subjective opinion of poster.
1 comment

Rooms To Go - A Nightmare Experience since August 2018

1.0
Details

Please contact me at Ruben.rios1964@gmail.com ASAP. Chronic delivery / broken furniture / incorrect furniture delivered, pointing fingers between your sales and warehouse departments.

This has been going on since August 2018. A potential class action law suit if this is not properly corrected and credited for all my time lost. Asked to speak with upper management and was put on hold because they needed to get permission to ask their management team to discuss the issue. Worst experience of all time.

Missing merchandise, wrong box spring, wrong head board, cracked furniture, and spend 3 hours on a re-order that was delivered with broken parts.

Store management blames customer service and the warehouse, delivery blames warehouse. If not contacted then I will submiited a complaint to the BBB and will make sure this story is heard by socail media becuase I think no one is being held accountable.

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TellUsRTG
#1591439

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

Author
Location
Altamonte Springs, Florida
Product
Headboard
Cons
Product service delivery, Defective furniture, Lack of accountability, Rude delivery services, Disorganized
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
Review #1390221 is a subjective opinion of poster.
1 comment

Wayfair - Bed bugs from headboard

This has happened to me too! We purchased an upholstered headboard from Wayfair for one of our spare bedrooms.

As I was changing the bedding in this room I noticed what seemed to be a small bug. I didn’t think much of it but my husband did some investigation and the mattress had several bugs on it. We immediately called a professional exterminator and spent the night washing everything or throwing items away. The exterminator arrived the next day and much to our surprise he said that the headboard was the culprit of the infestation.

Since we had both been in that room we treated our entire home which was over $2000. I am saddened and disgusted that Wayfair knows that they have an issue and are doing nothing to be proactive about the situation.

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Anonymous
#1586907

Perhaps contact your home insurance to report the issue, they may compensate you for such and go after Wayfair?

Author
Product
Headboard
Tags
  • Bed Bugs Beware
Reason of review
Bad quality
Loss
$4000
Review #1383598 is a subjective opinion of poster.
0 comments

Wayfair - Bedbugs

Bought gray upholstered head board then started getting bites saw the bugs took picture found out they were bedbugs! Took and threw it away will never buy anything from Wayfair again!!

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Author
Product
Headboard
Reason of review
Bad quality
Review #1323417 is a subjective opinion of PissedConsumer1323417.
1 comment

Joss And Main - Headboard damaged — 3 times

3.5
Details

I ordered a metal headboard from Joss and Main. While the customer service was excellent each time I returned it and sent it back, the manufacturer kept packing it the same way as to cause damage!!

The paint was rubbed in 6 places.

After boxing up and sending it back TWICE, I finally gave up and accepted the damaged merchandise on the third try. But I don’t know if I will ever order from them again.

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Larry Taylor
#1693998
Home Improvement Expert
According to the Joss and Main return policy, you have 30 days from the day of delivery to return an item. The item should be returned in its original condition and packaging.

For large items to be eligible for the 30-days return policy, they must be in their original condition, must not have been installed, and should be returned in the original packaging. You can choose between a full refund in store credit or a refund to your original payment method.

Shipping costs are covered by consumers. Please check out more details regarding this issue given in the article “Top Joss and Main Question: “What Is Joss & Main Shipping Policy?”
Author
Product
Headboard
Reason of review
Damaged or defective
Review #1289864 is a subjective opinion of PissedConsumer1289864.
0 comments

Value City Furniture - Was not home delivery team was in a hurry son was here

We had a bedroom set we purchased the bed headboard has a chip in it not from us

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Author
Product
Headboard
Reason of review
Not as described/ advertised
Review #1233615 is a subjective opinion of PissedConsumer1233615.
0 comments

Wayfair - Disappointing and deceiving

1.5
Details

My husband and I called 3 times to try and understand why exactly we didn't receive all of the pieces to a headboard. Each time they had something new to tell us.

First it was "it didn't come with the bed" but then when we said what we were missing was actually stated in the online description, and all they had to say was that it was weird and strange. Then they say that they're out of stock of the bed pieces. Finally we asked how much would it be for the rest of what we're missing (the sides to the bed and drawers) and they said $1000! You couldn't even find where to order, just the sides and drawers to this bed set.....WHO ONLY ORDERS THE SIDES OF A BED FRAME?!

AND FOR $1000?!

NEVER again. AWFUL.

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Author
Product
Headboard
Reason of review
Problem with delivery
Review #1115700 is a subjective opinion of PissedConsumer1115700.
0 comments

Houzz - Josie Reodica complaint and concern

1.5
Details

It was a defective piece of furniture the holes didn't fit with the dowels, not on straight line, the back panel could not be placed to align with the whole headboard. Pictures were sent, I was informed I would get a refund of $195.90 since August 39, 2017 but up to now , September 11, 2017, I did not receive any penny.

Customer service responded twice, including today, and last September 5, 2017; response will be within 3-5 business-days but there's no resolution to my concern. Photos were all enclosed in the previous emails I sent to customer service

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Author
Product
Headboard
Reason of review
Return, Exchange or Cancellation Policy
Review #1099447 is a subjective opinion of PissedConsumer1099447.
1 comment

Wayfair - Beware bed bugs in upholstered headboard

Got what I thought was a beautiful grey wing sided upholstered headboard, difficult to put together, but overall was pleased, within a short time my husband was getting red bumps all over neck arms, we thought it was a food allergy so he changed what he was eating but got worse. Well we finally saw the bed bugs along the edge of headboard and the back was infested.

Called way fair, the customer service was very polite and when I explained what happened, she did not seem surprised and asked if I wanted a replacement or refund. Requested refund.

The incredible headache of trying to get rid of the bed bugs, really feel violated by Wayfair. Who would have thought buying a new headboard would have lead to such a problem, sad because I am not the only one.

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Anonymous
#1434760

How long did you have them for before you noticed?

Author
Product
Headboard
Reason of review
Bedbugs in headboard
Loss
$300
Preferred solution
Full refund
Review #1059272 is a subjective opinion of PissedConsumer1059272.

Other Company Products and Services Reviews

0 comments

Best Buy - Headboard Review

1.4
Details

I bought head board yesterday from best buy west wind location and the guy who assist us told us that i need to pick that from ware house .When i was going to assemble that i found that the hardware is missing and the 4 legs are also missing and one of the side is ripped .It looks like its a old piece .I called yo the store yesterday and told them about this and he told me the they will call me today regarding this but noone called and today again i called me them and asked what they are going to do eith this matter and i was very surprised that i cannot get my money back and i need to wait for one week to exchange it and he also advised me to use it until i hot the new one .i donot understand how i can use it without fixing it .my last experience was also very bad when i bought dining table from them last year and one of the chair is already broke with only one fall.i am very disappointed and upset and will nevef ever go nack to them to buy anything .The guy to who. I talked with said its customer responsibility to check everything before pickup .Can he tell me who can check the packed furniture?Its not a customers job its your job to check everything before packing .

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Author
Product
Headboard
Reason of review
Damaged or defective
Review #1020474 is a subjective opinion of poster.

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