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I failed to mail my payment my fault. I called to see about making it over the phone and was told about the 12.95 charge.

I choose to speak to someone to see about waving the fee since I have never missed or been late on a payment. I spoke to a girl that told me that was not an option. So I paid the payment. Then the rep went on to harrasse me about my next payment when it would be paid when would I mail it.

She was not pleasant at all and made me feel like she was collections rather than a customer service rep.

Not happy with the service at all. Sharon Jones 480-332-2260

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