Hair Overseas Agency Cannot Be Trusted
I received Indian hair from this company. They made a mistake on my order. I paid extra money for super curly and they sent loose curly. They also bundled the hair in 2 oz bundles when I asked for 4 oz bundles. So they acknowledged their mistake and agreed to exchange it for me. When I sent the hair back to them they never sent out my exchange order. It has been 2 months. They responded back confirming they received my hair, but never sent my exchange. They have my money and my return. At this point because I do not trust them I need my money refunded.
I spoke with them on the phone and they said they received my hair and would send my exchange. When a called them again one month later they came up with an excuse saying I had altered the hair. But I have not and I have pictures of the the hair I sent to them, in the same condition and packaging it was as when I received it.
To Hair Overseas Agency:
It is clear you don't want to work with me. I had to call you since you ignored ALL of my emails. You again confirmed that you would respond to my emails. But again, you have lied, and did not respond. I have been waiting for my return order for months now. It is clear you are not interested in doing business.
PLEASE SEND MY PAYPAL REFUND OF $2238.60 for the 9.7LBS that were returned to you. Only then will I close my disputes.
I tried my best to work with you, I will now simply need a refund.
Monetary Loss: $2573.