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Buds Gun Shop - Honest and Trustworthy

4.9
Details
I have been dealing with Buds for years and have never been disappointed! I've purchased 4 handguns and ammunition over time and always received my merchandise promptly and as described. I have returned one handgun for repair and it was done in short order and returned.
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Review
#1457728 Review #1457728 is a subjective opinion of poster.
Product
Gun
Reason of review
Fast order processing

Buds Gun Shop in Lexington, Kentucky - POS customer service and policies

1.5
Details
Worst customer service ever. Took me 4 days to get thru to them by phone. Wait times are 45min or more. Finally I get a hold of them and they refused to take my damaged "factory new" gun back. What a load of BS, NEVER BUYING FROM THEM. {{Redacted}}
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Review
#1335497 Review #1335497 is a subjective opinion of poster.
Product
Gun
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Resolved
3.0
Details
Cabelas "Factory-Blemished" Handguns Are USED Handguns

Update by user Jun 09, 2018

The GM emailed offering to take back the firearm for a full refund. Did so.

Update by user Jun 09, 2018

UPDATE: Within four days of posting the initial review, I received the following email: Mr. Miskell – I have received transcripts from a conversation that you had with our customer service line...

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2 comments
Anonymous
#1564355

It was very snotty when they responded by saying 'the firearm YOU INSPECTED prior to taking ownership'. Nobody would expect factory blemish to be a used gun.

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Review
#1252521 Review #1252521 is a subjective opinion of poster.
Product
Gun
Cons
  • Being misled by salesman and labeling
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Full refund

Cabelas - No quality control

They sold me a new handgun with a deep gouge in the slide and some scratches. Now I gave to go back and return it or live with it because they didn't inspect it first. The line at the counter is long and the employees rude and short tempered ***. I will never buy from again.
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Review
#1109098 Review #1109098 is a subjective opinion of poster.
Product
Gun
Reason of review
Damaged or defective

Buds Gun Shop - Buds sucks

1.0
Details
Paid a week ago still Haden's shipped customer service is a joke by from cheaper than dirt this is the 12 th gun from buds guns and it has never been good either defective guns or poor shipping and customer service I won't buy another thing from them
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Review
#1056454 Review #1056454 is a subjective opinion of poster.
Product
Gun
Reason of review
Bad quality

Airsoft Megastore - Stay FAR away from these people

2.5
Details
Received defective product on Thursday. Friday, contacted them via phone, only after 21 minutes. Tech told me what was wrong, advised me to squirt oil in gearbox. Purchased oil, followed instructions. Item does the same thing all weekend long, no change. Called following Monday...3 times now,no answer. Used "chat", after 16 minutes, Jennifer said tech will call me. 3 days later- crickets. Called back, same old no answer the phone...used chat, after 11 minutes Careena responds...17 minutes later on chat...told me someone will call...end of chat. Called my bank, put stop payment on item. Researched them, BBB has an "F" rating with 59 complaints, the bulk unresolved. I should have researched them first.
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Review
#1036426 Review #1036426 is a subjective opinion of poster.
Product
Gun
Cons
  • Phones not answered
Reason of review
Damaged or defective
Loss
$97
Preferred solution
Full refund
1.9
Details
Buds says buying a gun oniine is easy 123. But after that gun leaves Buds for their preferred FFL dealer that take no responsibility for anything. My gun is sitting at an FFL dealer waiting to be log in, ok. It arrived at 10:30 and they comfirmed they had it but said...
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Review
#1029706 Review #1029706 is a subjective opinion of poster.
Product
Gun
Reason of review
Order processing issue
1.5
Details
DO NOT ORDER FROM BUDS GUN SHOP! YOU HAVE BEEN FOREWARNED! THE GUNS ARE DISCOUNTED FOR A REASON MAN! THINK ABOUT IT??? The first gun I ordered was a brand new small revolver. I found out a few weeks later that the frame was damaged underneath the grip. Upon receiving...
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1 comment
Anonymous
#1305088

Was excited to buy my sons new .22 rifles.

Liked the fact that buds advertised 3-7 day delivery would ensure the guns arrived in time frame for big camp trip, wrong.

Well it's been 12 days, two phone calls from me, nothing has shipped yet, so basically even if they ship next few days I'm looking at little under 3 wks minimum on delivery from order date..

What a complete waste of my $ & time!!

My first & last buds order!

Review
#1014674 Review #1014674 is a subjective opinion of poster.
Product
Gun
Reason of review
Bad quality
Loss
$1100
Preferred solution
Let the company propose a solution
Purchased another gun in December and it came with a burned out front night sight. After several emails with no response whatsoever decided to call manufacturer who sent me a shipping label to return the gun so they could cover under warrantee. Maybe I should have...
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1 comment
Anonymous
#1266820

Dude. You said it yourself.

Inspect it better next time, or know to go right to manufacturer. I like my guns cheap, customer service over pointless issues costs money.

Review
#984535 Review #984535 is a subjective opinion of poster.
Product
Gun
Reason of review
Return, Exchange or Cancellation Policy

Airsoft Megastore - Gun Review

1.1
Details
I contacted them about a laggy trigger and trigger response of a brand new gun on Sunday night. Yes they were not open but to my consent I think they were open Monday. It took them till Wednesday of this week to respond and their response was three options 1. Repair or replacement 2. Credit back on card minus 25% restock fee and a fee to ship back 3. Store credit minus 25% restock fee and a fee to ship back. None of those are within what I want. I should not have to pay a restock fee for a gun with a problem. And I should not have to pay full price for a gun that has to be repaired when I merely test shot the gun (might I note this gun was my main Christmas gift). You have to pull the trigger so hard for the gun to shoot and IF it shoots it lags extremely bad. I had confidence when ordering because my brother bought about the same gun and performs very nicely. But mines a turd. On top of it all plastered all over the website is "110% customer satisfaction guaranteed" which is BS I will NEVER EVER buy from them again. Customer service sucks. And they promised me a phone call yesterday been over 24 hours and yet still no phone call. I have called them every day since Monday and have yet to have someone answer. The one response I got said that they have switched owners and have little customer service staff. Look I get it. But guess what that's not my problem. That's yours. Get your *** together and do what you say you are going to do. That doesn't mean you leave your customers high and dry. I will be telling all of my frequent airsoft friends and will be writing many reviews on everything I can to warn people about the TERRIBLE UNACCEPTABLE customer service. Once again DO NOT BUY FROM THESE PEOPLE.
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Review
#982188 Review #982188 is a subjective opinion of poster.
Product
Gun
Reason of review
Poor customer service