American Home Shield - Heated
On February 19, 2019 the service provider diagnosis problem with Gas Furnace (Heating unit). The part must be ordered and will take 5-7
working days. Today is March 11, 2019 and I found out on
Saturday, March 9, 2019, that the part is now on recall.
Please tell me why someone could not tell me this prior so that I may make an intelligent decision about the best alternative for my household budget.
Communications and interpersonal skills should be improved.
American Home Shield - Furnace issues
My warranty replaced furnace didn’t last a year until problems started. AHS came out and after the third Technician, someone rebuilt the insides and chalked it up to a manufacturer problem.
A year later, I had the AHS furnace inspection where they told me everything looked fine. A month after that, my furnace is now buzzing again
American Home Shield - No heat since Jan 14 2019
On Jan 15 2019 they sent actions mechanical out to my house he told me it was the coil needed to be clean. American home shield 1st contractor still not working.
The next day Jan 16 I hired my own contractor he said it was the heat exchange I then called them back so they sent out a 2nd contractor which was Blatz they said it was the heat exchange to and was putting in for a replacement it would take 3 to 5 days. I was calling the company everyday so I ask to speak with supervisor they was always on a call I never gotten a call back at all. So I call back to check on when a contractor will replace my furnace. The agent then tell me that Blatz don't work on Goodman Furnace right.
So then they sent another contractor out which was BCI he said it was the heat exchange I call this morning still no supervisor call back as of Jan 26 2019. I Am tired and fed up no one from this company will help me.
I guess I will have to call the news people or get a lawyer because it will be another 3 to 5 days before I hear something. Please help me my name is Emma Boey 314-400-1122 I need help ASAP no heat since Jan 14 2019.
American Home Shield - Who is assigned to check out my Heating Unit
on 01-18-19, I contacted your Company to have some one to come and check out my Heating Unit. Your Company assigned Four Seasons Heating and Air Conditioning and also your Company assigned Hub Refrigeration and Fixture Company.
On 01-23-19 I haven't heard from either Company. I contacted Four Seasons Heating and Air, to see if they could advise me when they could give me an appointment to check out my Heating unit. I was advised that the contract was taken from them and given to Hub Refrigeration. I then contacted Hub Refrigeration and they advised me that they have not been given a contract nor have they been contacted by American Home Shield.
They stated that they have only been working with American Home for one (1) week.
But I was advised that they would call American Home Shield and they would contact me. Please contact me and advise what is going on.
Nicor Home Solutions - Poor customer service experience
January 2018 Nicor replace a blower and other repairs on our furnace. In November the furnace stopped working, they came out and told us the blower was bad.
They replace the blower because is was still under warrantee and also install a new supposed to be programmable thermostat costs us almost $300. Since then we have been having problems with the furnace where the temp on the thermostat drops to 63 degrees from the 69 where it is set at. We literally have to go down to the furnace and flip the switch to turn it back on to get the heat back in the house. We were told by a tech who came out to clean the furnace, "oh they didn't install a programable thermostat so you'll have to keep doing that.
We also tried to explain the situation to another tech on 1/12, he basically said, it is a furnace problem and since its not an emergency because we have heat, he doesn't have time and said "have a good day ma'am and hung up on us. We have had other poor service experience this year with out refrigerator. Your technicians do not seem to care and I would not recommend the service to anyone.
Nicor, Home Solutions should first, have people who cares about your customers when there's an issue.
American Home Shield - Its January 4th, 2019 and I have been without heat since Novemeber 19th, 2018
Update by user Jan 05
insurence for home repaire
Original review posted by user Jan 04
I called for a heater repair and they sent a company out, who replaced the motherboard in the heater. That company had to return because it was still not working and they recommended replacement.
AHS sent 2nd Company , who replaced the mother board a (which took them 2 visits) and still didn't work.. were called back and then they replaced gas valve and said heater putting Co2 into houses. AHS sent 3rd company out who said that gas valve is wrong one and no Co2 but to much oxygen. so here we are today with AHS sending 2nd company back out to fix gas valve an offer for reimbursement for space heaters up t 150.00 (which you cant run at night when its coldest of have on when gone..
2nd co, cant come until 9th of January want to bet no heat all winter.
During the month and half of no heat the dryer quit and I called and then had to call company they sent myself to gat a appointment and it was several days out.
I called AHS and they found a co, that could come in timely manner and then canceled that appointment for no reason on day of service at 645am without even a courtesy call and after hold for over an hour no explanation..
The time off work for all of this is huge and time on hold averaged an hour each time.. Still no resolution on either case.
American Home Shield - Substandard Service
Our furnace broke down on November 29th. A repairman arrived within 1 day. We were told the furnace required a part that was not locally available. We were told that the part was in North Carolina and it would take 5 business days to receive it. Transport by ground was the method of shipping used.
Today is December 5th. We still have no furnace and have not been contacted regarding any firm future repair date. After further research I found that the part we needed for our furnace could have been procured locally and our furnace fixed in 1 day but because of AHS policies we have been 5 days without heat and dependent on space heaters.
If you are purchasing an AHS warranty do your research. Parts will only be procured from providers contracted with AHS. If the parts contractor provides overnight service, not all of them do, you are responsible to pay for the cost of shipping. There is no absolutely guarantee that your service will be timely service.
Again, AHS appears to be a middle man who contracts with service providers and parts suppliers to deliver service. Theirs no guarantee of the timely provision of service. AHS will not purchase a part locally to complete a job. They will only procure parts from their contracted sources. In our case, no furnace in Utah in December is not considered an emergency or priority for AHS. The parts for our furnace were ground transported from an AHS contracted provider in North Carolina with an expected delivery date of 5 business days. Consequently, this is our 5th day that we will be trying to heat our home with space heaters. We have no date for the completion of the repairs.
My best advice...DO YOUR RESEARCH.
American Home Shield - Poor service and no service
Update by user Dec 06, 2018
As of 12-6-18 I still have no service for my gas furnace .
Original review posted by user Dec 05, 2018
11-21-18 I had no heat from my gas furnace which was the entire Thanksgiving week. On 11-26-18 a contractor came and said the problem was fixed and I paid a 75.00 service fee.
On11-28-18 my was again not turning on.Again the same contractor came back to my home for the same problem and said the problem was fixed. On 12-4-18 the furnace was off again.The same contractor was contacted. Today 12-5-18 the contractor reported to me that AHS was sending someone else for a second opinion .
The problem is I have not heard fromAHS it is 32 degrees.
I am now on hold with AHS AND HAVE BEEN ON HOLD FOR 35 min. and waiting
American Home Shield - 3 days for heat.....maybe
This was my first experience with a 24/7 emergency service with American Home Shield. I called around 9am to report my gas furnace was not working.
I received a prompt phone call back from the repair company, however they stated that they would not be able to come out until Monday morning (today is Friday). I explained to the tech that my husband (65) was sick and that the furnace hadn't run all night so it was already cold. He was very nice and felt bad, but explained that because it had not been put in as a priority, that Monday was the day. He recommended that I call AHS and see if I could get it changed, I did they said no.
Evidently not having heat is not an emergency, even if your sick.......I guess I missed it in the fine print, my bad. Maybe the microwave is more important.
After canceling my appointment with AHS for ( 3 days from now ), the first company I called (who I have never used) will be here shortly.
SHAME ON YOU AMERICAN SHIELD! AND GOODBYE, WILL NOT RENEW
American Home Shield - Terrible service & inferior or incompetent serrvice providers.
01-04-18, Made a service call to AHS on 01-02-18 re my furnace not heating the house. When received call from the service provider, she was very polite.
She scheduled my appointment for 01-03-18 between 8 & 12 . The company name was Cecil & Sons. The gentleman name Carlton arrived before 12. He had a bag of tools with him.
I explained to him what the problem was. He asked to see the furnace, I took him to the furnace. He looked at the furnace with a flashlight on his phone and said it's running. I explained to him I know it's running but it is not heating the first level of the house.
He never touched a pipe or the furnace. Wrote info off the furnace and went up stairs. He did not flush radiators or touch them He did not go to the second level of the house. He than told me, "Maybe you need to put thicker curtains or drapes to the windows.
I just put new windows in and did not need a decoration coach. He did absolutely nothing and took 2 phone calls while he was in my home. He was here less than 45 mins. THIS IS NOT MY FIRST ENCOUNTER WITH AMERICAN HOME SHIELDS INFERIOR SERVICES.
THE Y COLLECT YOUR MONEY MONTHLY. HOLD YOU ON THE PHONE FOR HOURS ON SERVICE CALLS. THEN SEND ANY JOE BLOW OR WHOMEVER TO YOUR HOME. THEY NEED TO REALLY SCREEN THE PEOPLE AND COMPANIES THEY SEND TO PEOPLES HOME TO PROVIDE SERVICES.
ALL THESE MOM & POP OR SON AND DAUGHTER COMPANIES ARE NOT WORKING. AMERICAN HOME SHIELDS NEEDS TO CLOSE THEIR DOORS FOR GOOD. STOP PRETENDING TO DO A SERVICE IF YOU CAN'T OR DON'T WANT TO DO IT WELL. YOU HAVE TAKEN ENOUGH OF PEOPLES MONEY AND DENIED GOOD SERVICES TO PEOPLE.
YOU HAVE GOTTEN YOUR LAST DIME FROM ME. PEOPLE RUN, RUN FAST DO NOT GET A WARRANTY FROM AHS, THERE MUST BE BETTER COMPANIES OUT THERE.