Product: Furnace Repair Clear all filters (0 of 12 reviews match)
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Our furnace broke down on November 29th. A repairman arrived within 1 day. We were told the furnace required a part that was not locally available. We were told that the part was in North Carolina and it would take 5 business days to receive it. Transport by ground was...
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Anonymous
Honest Joe

I can attest to the fact that the absolute cheapest means possible will be used to fix anything. If the furnace part could have been avoided altogether by the contractor, that...

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Furnace Repair
#1416022
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11-21-18 I had no heat from my gas furnace which was the entire Thanksgiving week. On 11-26-18 a contractor came and said the problem was fixed and I paid a 75.00 service fee. On11-28-18 my was again not turning on.Again the same contractor came back to my home for the...
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Anonymous
Anonyn

Solution: call your own repair company, and get estimates for buying new furnace or HVAC system in case you have to. Use backup heat (which should be available at a store near...

1.7
Product
Furnace Repair
I didn't like
  • Customer service and dependable contractors
#1415835
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I called around 9am to report my gas furnace was not working. I received a prompt phone call back from the repair company, however they stated that they would not be able to come out until Monday morning (today is Friday). I explained to the tech that my husband (65)...
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Anonymous
Anonymous

You are a lucky one. I have been without heat since the end of October 2017. It is February 27,2018 STILL no heat. 2 companies they sent out both messed things up so badly. AH...

Anonymous
et

Update to earlier posted review, WE HAVE HEAT, only 2 hours after contacting our own repair company! Not 3 days, and folks wait for it , wait for it, our repair bill was only ...

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Furnace Repair
I didn't like
  • Dont like
#1196011
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01-04-18, Made a service call to AHS on 01-02-18 re my furnace not heating the house. When received call from the service provider, she was very polite. She scheduled my appointment for 01-03-18 between 8 & 12 . The company name was Cecil & Sons. The gentleman name...
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1.2
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Furnace Repair
#1161974
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AHS assigned my daughters lcase for furnace repair to Arctic Heating and AC in Chesapeake Va. They called and set up a time to come look at the furnace. My daughter could not be there but I was able to be there. The repairman took about 10 minutes and said it was a BAD...
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1.6
Product
Furnace Repair
I didn't like
  • Customer service
#1156749
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American Home Shield - Furnace repair

I bought a home warranty for my buyer. The furnace went out and the first AHS tech said we needed more duct work, the townhouse being 51 years old where the property has been bought and sold many times. Never a need for more duct work
1.3
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Furnace Repair
#1056213
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I had to find my own AC repair guy who said the problem was a loose wire on motor and charged me $51.00. AHS still forced me to pay $125 service fee even though they never made any repair. Instead of doing the right thing, they did what they did. I do not recommend...
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Anonymous
Anonymous

Wow!!! We are going through the exact same thing with them~scott

2.4
Product
Furnace Repair
I liked
  • Retention people tried to help
#1012942
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Furnace Repair Review

Had furnace fail. Nearly a month went by and when techs showed up they had the wrong unit that First American ordered. After one month and no heat and taking a day off work, all I was offered was $100 reimbursement for space heaters. Supervisors don't call back. Will only replace parts instead of whole unit
1.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Product
Furnace Repair
#1005558
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i been working with home sheild three weeks and my furnace has not been fix yet. i hope you have not paid for service that has not been finish.I have two small childern in the home and been telling this to the tech everytime we talk to him .i am paying out extra money...
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Furnace Repair
#986487
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Gas furnace went out on Thursday called American Home Shield to get someone out. The company they sent stated that they would not get here any later than 4 PM the next day, however, it was between 4:30 and 5:00, only to be told that the part that they needed would not...
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Furnace Repair
#966126
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