In 2007, I used my pickup as collateral for a small loan from American General Financial's Willow Pass, Concord, CA office.
I never missed a single payment, paid the loan off completely and received the title to my truck back just before they closed that branch and moved their office to Oakland, CA.
I didn't think about it until I went to sale my truck and found out that American General Finance not only never returned the title to my truck, but also that they had a fraudulent lien against it!
I attempted to call the 800-243-2017 to get it straightened out, but could not get through to anybody, even when the prompt told me to push 4 or 5 to speak to somebody.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Remove the fraudulent lien on my pickup as soon as possible..