Product: Flooring Installation Clear all filters (16 of 16 reviews match)
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5.0
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I purchased tile from you and you had Cross Island Flooring install it. My floor looks awful, there is grout all over the tiles. They sent someone to clean it but because it had already dried here was nothing they could do, I can get no response from them and I am left...
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1 comment
Anonymous
#1676714

They send 3rd party subs which are the cheap of the cheap. This is totally your fault not there’s IMO.

By the way BBB has be sold out years ago. They stand for nothing they used to. Now they are more government like ran. Every start up company gets a call within 3 months of opening from the BBB and is told “for $200 a year we can have you as a accredited company due to all your good reviews.

We will send you a paper and a sticker” the BBB is another scam that sold out and sticks up for nothing. Even the DBPR is full of a bunch of clowns sitting at there desks not wanting to do proper investigations.

Good luck on getting it fixed. I’m thinking everyone will ignore you until time passes by

Review
#1279078 Review #1279078 is a subjective opinion of poster.
Service
Flooring Installation
Pros
  • Price and product
Cons
  • Who they sent to install my floor
Reason of review
poor installation
Loss
$1500
Preferred solution
Full refund
Craigslist - Laminate flooring
Craigslist - Laminate flooring
Craigslist - Laminate flooring
Craigslist - Laminate flooring
Craigslist - Laminate flooring
Craigslist - Laminate flooring
February 23rd Friday I contacted this guy through Craigslist for him to install laminate flooring for me 4 days later he had a some areas was unfinished. Because of he came with other people he had to pay them I gave him the money. Total of $800 he told me 3 days later...
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2 comments
Anonymous
#1560949

That was your own fault. Never pay before a job is complete.

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Review
#1202584 Review #1202584 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Bad quality
2.1
Details
Lumber Liquidators Charleston, SC / Ray's Flooring of Augusta I have been waiting to write this review until I completed my second install of my floor. This time it was done correctly, I did it myself. There is quite a bit more that goes with this story that I will get...
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Review
#1159150 Review #1159150 is a subjective opinion of poster.
Service
Flooring Installation
Cons
  • Customer service reply time
Reason of review
Installation
Loss
$11000
Preferred solution
Good company contracting with bad istallers. Correct the problem, discontinue using Ray's flooring
Tags
  • Terrible Installation
2.5
Details
I just got my floor installed and having issues from the flooring company. First they come with some nosing that looked like it went threw a meteor shower as it was all scratched up and it had two big screw holes on the top of it so they would end up,screwing the...
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Review
#1131629 Review #1131629 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Can't find out about nosing
Preferred solution
Let the company propose a solution

Lowes in Hackettstown, New Jersey - Aweful Experience Flooring Installation

3.2
Details
We chose Lowes to have our kitchen tile floor installed. The installer they contracted never called to schedule an install date. Materials were delivered and still just sitting here. One week of chasing the installer and Lowes filled with excuses and promises. Finally someone called us after a week of chasing them. We cancelled the installation because of unreliable service. There didn't seem to be any importance to our situation/experience from Lowes, as well. Lowes needs to be sure to contract better companies. One month of our time wasted. Very disappointed in Lowes.
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1 comment
Anonymous
#1390232

They put 2 rolls of supposedly the same flooring in our kitchen.

Supposedly because they do not match.

One roll is somewhat darker than the other.

I won't use them again.

Review
#1129600 Review #1129600 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Poor customer service
1.9
Details
Beware of "Steve" amd his installation crew in southeastern Michigan, since they are very inexperienced and do not believe in custom service along with Lumberliquidators themselves....I recommend going to a company that stands behind the product and installation, and...
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Review
#1119958 Review #1119958 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Bad quality

Sears in Sacramento, California - Displeased about response to installation damage

1.9
Details
New canollium flooring installation resulting in damage to two doors that were removed improperly thar broke off hinges because they were reinstalled improperly. Sears denied claim saying doors were not properly cared for. Cost me thirteen hundred dollars to replace plus home was in jepordy for fire and safety as it took two months to have new doors installed. Flooring was installed improperly waiting to have repaired by sears who don't intend to repair properly even though I have life time warranty on flooring
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Review
#1112869 Review #1112869 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Bad quality

Lowes in Trotwood, Ohio - Lowe's Refused to Install LVT

1.0
Details
I had Lowe's quote LVT in one room (currently has carpet) and two bathrooms (both have linoleum). Lowe's contractor came out, took measurements, went through the scope of work, and provided us with a quote. SIX WEEKS later the product finally came in, the install was scheduled, installer showed up and within 10 minutes said the floor was not level. This is unacceptable. I paid for Lowe's to send out a qualified contractor, signed a contract, now Lowe's will not honor the contract. I have spoken to numerous Lowe's employees, trying to get resolution, and NO ONE returns my calls. I have since contacted a contractor that I know personally, and he leveled my floor, took him approximately 2 hours. he said that he believes that Lowe's just did not want to do the work, that my floor was very level, just a little compound needed in a couple of areas. Lowe's still has my money, has not returned my call since my last message (3 weeks ago). I think it's the old bait and switch routine, I bought the product yet they refuse to install due to being held liable for the warranty. Now I have no warranty, which is the reason why I contracted with Lowe's to begin with. I am not only extremely angry, but now more disappointed that Lowe's NEVER returned my calls, even after promising they would. Unbelievably poor customer service. I'm wondering how many other people have encountered the same issue....class action lawsuit comes to mind.
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Review
#1105413 Review #1105413 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Problem is she over-sold the quality of installation to us. Installers are NOT NFM employees. They are people hired by NFM who are not properly vetted and trained to deliver a quality installation. In most cases, NFM knows very little about the ability, or lack...
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1 comment
contact.us
#1343714

Hello Sir/mam! I am sorry that the flooring you had installed in your home and the installation team did not meet your expectations.

We would be happy to look into this further for you and come to a resolution.

Can you please Live Chat, email https://www.nfm.com/customercare.aspx or contact us at 1-800-359-1200 ext. 69979 for Texas.

Review
#1065733 Review #1065733 is a subjective opinion of poster.
Service
Flooring Installation
Pros
  • Salesperson was friendly and helpful
  • Helpfulness of store designer
Cons
  • Quality of installation
  • Product quality
Reason of review
Bad quality
Loss
$7500
Preferred solution
Price reduction
1.0
Details
Thumbtack recommended a company to install new flooring. During the install contractor broke new 55" tv. He took tv to be repaired and never returned it or responded to our contact. We notified Thumbtack immediately and they were never able to make contact with...
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3 comments
Anonymous
#1328260

What city did this happen in? I can help resolve this. Thanks

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Review
#1045836 Review #1045836 is a subjective opinion of poster.
Service
Flooring Installation
Reason of review
Poor customer service
Loss
$1600
Preferred solution
partial refund. $300