Don't use this company! terrible!
nothing works, you can't reach them, forget using their website, half of it doesn't work, and they are big jerks on the phone, AWFUL. I live in two states, provided a lot of documentation supporting this, including several photo IDs, license passport, bills etc supporting it, and they still refused to reissue me, MY BIRTH CERTIFICATE.
The people who work there have less than 2 brain cells to rub together apparently. I will go out of my way to never use this company again - don't use them if you can get around it!
Awful yucky terrible awful. Hate them.