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They represent a well known bank for which my account was closed.

After numerous calls I finally received a call from a representative who told me I can settle the account for less than the initial amount.

I payed the account immediately and waited for over a month for the confirmed payment in full letter.

At that time i experience illness in my family so I did not follow-up as I should. I received a call a couple weeks ago for payment, the representative hang up the phone after I questioned her about it.

I called back and she placed me on hold for more than 45 minutes with no reply.

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