Do not keep their word.
They represent a well known bank for which my account was closed.
After numerous calls I finally received a call from a representative who told me I can settle the account for less than the initial amount.
I payed the account immediately and waited for over a month for the confirmed payment in full letter.
At that time i experience illness in my family so I did not follow-up as I should. I received a call a couple weeks ago for payment, the representative hang up the phone after I questioned her about it.
I called back and she placed me on hold for more than 45 minutes with no reply.