Phone services unavailable during stated hours; misinformation about payment cancellation.
REPORTED SERVICE HOURS
ACTUAL SERVICE HOURS
10a-2p Sat & Sun
REPORTED PHONE PAYMENT CANCELLATION POLICY
"Phone payments must be cancelled by 5:30 pm on the posting date"
ACTUAL PHONE PAYMENT CANCELLATION POLICY
Phone payments are processed in the morning and must be changed the day prior.
The above discrepancies in availability and cancellation policy nearly cost me $60+ in late and overdraft fees.
It took 3 hours over two days to try to change a payment posting date and was still unsuccessful. All cust service reps were very helpful; however supervisors were borderline rude and very unhelpful.