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Phone services unavailable during stated hours; misinformation about payment cancellation.

REPORTED SERVICE HOURS

8a-4p Saturdays

9a-4p Sundays

ACTUAL SERVICE HOURS

10a-2p Sat & Sun

REPORTED PHONE PAYMENT CANCELLATION POLICY

"Phone payments must be cancelled by 5:30 pm on the posting date"

ACTUAL PHONE PAYMENT CANCELLATION POLICY

Phone payments are processed in the morning and must be changed the day prior.

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The above discrepancies in availability and cancellation policy nearly cost me $60+ in late and overdraft fees.

It took 3 hours over two days to try to change a payment posting date and was still unsuccessful. All cust service reps were very helpful; however supervisors were borderline rude and very unhelpful.

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