Our bill was $224 and we paid $134 ONLINE before the due date. Last week I walked into my home and I had no electricity.
I called to be speak with a customer service agent. He started to argue w/me that I DID receive a PINK disconnection notice. I know what I get in the mail. He continued to argue with me, when I called him on he wanted to argue that he wasn't arguing with me.
So I asked my husband to call, he got the same run around but did learn if you do not pay your whole bill online they consider that a non payment and will mail a notice (which we NEVER got). They do not put customers first