7yr old grandaughter left her backpack on on the plane when we debarked from the Glasgow to Newark flight. We noticed it a few minutes after leaving the plane, because we had already gone through customs they would not let us go back to the plane to get it.

I asked if an employee could go get it but the answer was NO. I had to fill out a complaint with the airlines before I left the airport. That was on 4/15/12 and as of today 5/18/12 I have heard nothing about the backpack.

My grandaughter is very upset because it contained her 3D Nintendo DS and all the games that she got for Christmas. I would like very much to know why it has not been returned to me as yet.

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