Did not return carry on bag left on plane
7yr old grandaughter left her backpack on on the plane when we debarked from the Glasgow to Newark flight. We noticed it a few minutes after leaving the plane, because we had already gone through customs they would not let us go back to the plane to get it.
I asked if an employee could go get it but the answer was NO. I had to fill out a complaint with the airlines before I left the airport. That was on 4/15/12 and as of today 5/18/12 I have heard nothing about the backpack.
My grandaughter is very upset because it contained her 3D Nintendo DS and all the games that she got for Christmas. I would like very much to know why it has not been returned to me as yet.