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when we got our new dvr because the old one quit.my husband talked to them for three days before we got it.they did not tell him we had to pay the back bill before they hooked it up.now wehave no tv for a week.they said it didnt matter how long we had been with them.they dont value there customers very much.and our other reciever thats on the same account is still on.they disconnected our old dvr and we were watching tv before they deacctivated it.then they said they couldnt reactivacte it.and the computer said we had till august 12 to pay it.

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