Denied the presence of letter of authorization sent over two years ago
Since my wife passed away 6 years ago I have had nothing but problems dealing with these people. I sent (as requested) a letter of authorization accompanied by a death certificate in April of 2009. Today I was told the letter does not exist and that they cannot discuss this loan with me. SIX years after my wife's passing and I have been paying all of the payments.
This is not the first time. In 2009 they did the same thing and refused payments from me and actually began foreclosure actions against me.
They are terribly rude on the phone and treat the customers with little
or no respect.