Delivered different item without authorization
Ordered and was told Christmas Thomas Kinkade Santa Workshop was available - Original item was a collectible. Instead of informing us that this collectible was no longer available they simply sent a centerpiece of flowers.
Since this was ordered on December 30th it was not the height of the Christmas season & I would have expected a call informing the item was not available. I would have cancelled the order. I did not need a floral centerpiece at this time.
Company offered a $25 credit - total bill was &111.24. I sent one of these to my sister in texas a few weeks prior and only paid $82 with delivery.