Summary of Other company Customer Service Calls

1.7K TOTAL
CALLS
00:28 AVG CALL
DURATION
41% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Other company?

Shipping and Delivery Question:

  • “Order delivery”
  • “I havent gotten my order”
  • “Haven't received my order”

Request for Information Question:

  • “Inquiry about inclement weather”
  • “Verification of documents”
  • “Make an appointment”

Account Question:

  • “Dormant account”
  • “Account information”
  • “My 14.737 ETH didn't was sent from my trezor to my kraken account, it was sent over 4 hours ago”

Product/ Service Question:

  • “Product ordered”
  • “I didn't order product and recurve it in the mail u need a refund”
  • “Ac not working”

Payments and Charges Question:

  • “Charges being made to my debit account”
  • “Deposits”
  • “Got a charge in December don't know what for”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Transfer cancel”
  • “I want to cancel my bidins insurance”

Return/ Replace Question:

  • “Replace a recliner remote”
  • “Item I ordered does not fit. Need to return it”
  • “Nadex not acepting my funds it returns back to my bank account”

Refund Question:

  • “Refund”
  • “Refund money help you with the other”
  • “Refund not back”

Cards Question:

  • “Lost card”
  • “It's not letting me add jelli card on my capital 1”
  • “Card issues”

Staff Question:

  • “Customer service”
  • “No service”
  • “For service”

Website/ Application Question:

  • “I can no longer view there web site”
  • “Website problems”
  • “My info was automacally filled in and accidentally hit rush my order button for free trial as i hit it by accident in attempt to back out of the website”

Employment Question:

  • “My salary is pending”
  • “Job”
  • “Job information”

Other Question:

  • “I need to fix my address for the order I just placed”
  • “Where to buy tshirt”
  • “The dentist Andrea Thomas phone number”
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