1.0

Assurance Wireless - Terrible Phones/Fleecing Americans

Assurance Wireless/Sprint is profiting off the US Government via there well intentioned Universal Phone Lifeline Service. In return for a tremendous amount of profit that they make out of this scam, Assurance Wireless/Sprint offers junk quality throw away phones. The so called "smart phones" that they have on offer are of such low quality that using 2 cans and a piece of string is actually a better experience and cheaper! The government should really audit these companies to verify that the money they're paying these companies is actually worth it. Because at present, it seems that for Assurance Wireless/Sprint are laughing all the way to the bank!!!!!

My Assurance Wireless phone, the ANS UL40 - THE BIGGEST PIECE OF *** in the entire cosmos!!!!!! Let me count the ways:

1. Phone turns off all the time.

2. Phone constantly drops calls then turns off/on.

3. Other person can't hear you, then the phone turns off.

4. You can't hear the other person, then the phone turns off.

5. Trying to make a call, then the phone turns off.

6. Trying to search for a contact #, then the phone turns off.

7. Trying to open incoming text, then the phone turns off.

8. Trying to send a text, then the phone turns off.

9. Trying to open browser, then the phone turns off.

10. Trying to open apps, then the phone turns off.

11. Trying to remove dangerous apps, then the phone turns off.

12. Trying to use the calculator, the phone turns off.

13. Trying to use the timer, the phone turns off.

14. Yelling, cursing at the phone, it turns off.

15. Looking at the phone, it turns off!!!!!!

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AcclaimedChipmunk190
Product
Cell Phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1496719 is a subjective opinion of poster.

Wish - I have a phone that does not work by not turning on

I bought two phones from you guys and one works and the other one doesn't turn on I'm kind of upset about it sad about it after waiting so long to get it so can I have somebody to call me back if that's possible please thank you

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MemorableGerbil
Product
Cell Phone
Reason of review
Damaged or defective
Review #1495954 is a subjective opinion of poster.
1.9

Aliexpress - Not working screen

The after sales service dared tell me that they could see the scratches but that it was working properly. Are they blind?

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1 comment

Sylviecoyard
#1662704

This is a pure shame to treat your customers in this way, you should really start to consider the consequences of your acts. I've had four problems and you have solved none of them in a decent way.

Your customer service deserves a negative rating. You just convince people to shop somewhere else.

Sylviecoyard
Product
Cell Phone
Reason of review
Damaged or defective
Review #1495757 is a subjective opinion of poster.
3.0

Wish Factory - I bought a phone off of wish I've been trying several ways to get it activated so I could use the phone but we are unable to do so I need to find out how to send it back and get a refund

I just need to return this phone is not compatible with anything we have down here I just need to get a refund

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ImpressionableMonteIberiaEleuth
Product
Cell Phone
Review #1476645 is a subjective opinion of poster.
2.8

Wish - I want to talk to a person

I ordered a phone from wish.com. The phone that was advertised was a 6.3-inch screen phone.

When I received the phone the screen wasn't even a 5.5-inch screen. I have been trying for three weeks to get help, but I get nothing but a recording.

They want me to attach a picture, but this is why I was ordering a new phone my camera doesn't work correctly. I jyst wanted some answers.

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SomberSpiderMonkey
Product
Cell Phone
Reason of review
Not as described
Review #1476356 is a subjective opinion of poster.
1.0

Letgo - I was scammed

She sold a supposed boxed fake phone to me and blocked me afterwards

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AngelicGreyReefShark
Product
Cell Phone
Reason of review
Not as described
Review #1464494 is a subjective opinion of poster.
2.4

Wish - Said that they refunded my money but it has not been put back on my card

Bought a phone that when i recived it it was not as advertised wrote support the said that my money would be back on my card in 15 business day it has been 27 business days and no refund

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LyingBasenjiDog351
Product
Cell Phone
Reason of review
Not as described
Review #1459978 is a subjective opinion of poster.

Virgin Mobile - Not had service

My phone turns on and stays on blue screen I don't know what to do

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Anonymous
Product
Cell Phone
Review #1452471 is a subjective opinion of PissedConsumer1452471.

Assurance Wireless - Horrible

Phone locked out, no help. Sending replacement phone, but not overnight.

The ams model ul40 is horrible. They do not even send a manual to learn

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ZigzagCat
Product
Cell Phone
Reason of review
Bad quality
Review #1451839 is a subjective opinion of poster.
1.7

Assurance Wireless - Service is fine, ANS UL40 is worthless.

Recieved first UL40, after getting on wifi and downloading a couple apps, the entire phone kept freezing, and the phone kept over heating. Run a diagnostic app and the 4th core of the processors temp was around 180 degrees and it never came online.

Ok, so maybe a defective CPU no biggie. Got a replacement with the exact same issue. Im currently using it still as a call/ text only. Processor overheating, hard to type (bad screen), battery life is horrible, charge time is excessive.

It constantly downloads adware and games without my knowledge or consent. What goos is 1 gb of data if it all goes to downloading games and adware without your consent? The RAM is maxed out due to it having android 7.0 on a phone with hardware enough to support kit kat= 4.4.2 Also phone no longer recognizes SD card, nor will it communicate with my PC to get any of the pictures off. Customer service and their terms suck, however it is a free service so I wont complain about the plan it comes with.

Im satisfied with that. If they would allow other phones to be activated, or atleast issue basic phones, or a decent basic smartphone they wouldnt have near as many complaints.

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3 comments

HonoredSunBear901
#1631451

I am no tech guy either but Ill explain in simpler terms. This phone has the hardware like a phone roughly from 2012, it has the most current operating system 7.0 when the hardware which is way underpowered for that operating system should support an operating system from roughly 2012 which was 4.4.2 Another way of saying it is like taking a windows xp computer and forcing it to run windows 10.

It is just a giant strain on the hardware. the other term CPU and overheating core simplified is just the computer in it is bad from the factory. the rest is it wont pick up the sd card so no extra memory, and when I plug it in to the computer it wont even charge. It just says failed to download driver.

Sorry for that. Hopefully this explains better

Anonymous
#1631321

Too much tech reference with no explanation. Not everyone is familiar with the acronyms, abbreviations, nicknames, etc.

so many of us reading this really don't know what you're talking about. I'm not a troll or a moron, but it's not my field of interest so some explanation would be of great assistance.

Anonymous
#1636497
@Anonymous

Basically he/she is saying that the phone's hardware is so outdated and garbage, it has problems running today's technology demands.

HonoredSunBear901
Product
Cell Phone
I didn’t like
Terrible phone offered ans ul40, Cannot use any other phone, Do not offer basic or alternate smart phones, Customer service
Reason of review
Damaged or defective
Preferred solution
Let Sprint devise a solution since you are using their services.
Review #1450273 is a subjective opinion of poster.

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