Bus Service Reviews and Complaints
Mta - Waiting for the bus about 1 hour
Today January 26 I was waiting for the q54 bus 1 hour at Jamaica station from 5.10 PM to 5.55PM in cold winter weather. Why on the schedule supposed to run every 10 min
Mta - Q54 Bus
Why is nothing getting done about Q54 bus lateness and going out of service ..today I waited one hour at Williamsburg plaza. There was No 7:20pm and no 7:47pm the next one suppose to come st 8:05 and shows up at 8:07pm who is not keeping track of their drivers .. Something needs to be done or the people will need to get together and do something about it .
Walt Disney World - Disney bus system is bad.
Their bus system between parks sucks. 2+hours just to get from Disney hotel to Magic Kingdom.
Gotobus - Never. Book. Here.
The bus never showed up. The address that was listed was correct but they said the bus went to a different stop.
HORRIBLE CUSTOMER SERVICE. Don't ever book here.
Gotobus - Service sucks
Got here 3 minutes after 5 because it's so much traffic at this time and the bus was already gone . They don't even have a curtousey 5 minute grace period .
& they don't refund your money . *** rip off and the people who work here are rude
Gotobus - DO NOT TAKE THESE BUSES !!
I bought roundtrip tickets to Albany from Nyc.. on the way there it was pouring and leaked through the roof.
I was drenched along with my belongings. My $200 straightener was ruined and all my belongings soaked. When I called to explain my issue, the guy HUNG UP ON ME and now when I call I receive no answer ! Then heading back I was forced to pay an extra $20 because I didn't print out my ticket and used my eticket.
On the website, they said $1!! It's smells like urine and cigarettes and the driver and attendant were extremely rude and lucky I didn't have time to get arrested
Amtrak - Horrible customer service and dangerous employee behavior
In an attempt to go on what started as a simple family trip from Chicago to St Louis round trip , I was treated horribly and had a nightmare of a trip and the customer relations department was absolutely no help and made it even worse. For starters, I am a type 1 diabetic traveling with my autistic adult son and my daughter who is recovering from brain cancer last year.
We were notified a few days before that we would have to take the train from Chicago to Lincoln IL and then board a bus from Lincoln Il to St Louis. On our trip from Lincoln to St Louis I had issues with my insulin pump and needed to change my pump but could not due to no space and there was no time when they stopped to load people for me to take care of my medical needs. I was very sick by the time I reached St Louis. My son also had a very difficult time being crammed in like a sardine because of his sensory issues.
I realize that this was not entirely on Amtrak. However on the return trip home the nightmare was even worse. After boarding the bus in St Louis the bus driver was pulled over for speeding. The driver never said anything.
She was very upset and aggravated and then her GPS stopped working. Three times she answered her phone not on bluetooth to talk to her office. After pulling out of the Springfield IL stop she was on her phone with one hand and writing down directions all while driving endangering the lives of all the passengers. My son was a complete wreck after this and I dont know if he will ever travel again.
And my daughter is having a lot of hip pain sue to hours on these buses. When I called customer service to describe this trip I was told by Vanessa in Customer relations regarding my trip to St Louis that I knew I would be on a bus so I should have made other arrangements if I thought I would have issues. So if you are disabled and have medical issues then I guess Amtrak wants us to not use their service. As for our lives being endangered Vanessa told me that they would refer the complaint to the bus company who would reprimand the driver for those actions.
So apparently Amtrak does not feel they have any responsibility for the company they contract their buses thru even when it could endanger lives and pulled over by the police.I was told that they could offer no compensation except to say they were sorry. NO COMPENSATION. I was treated as if it was all about me just trying to get money. I wanted them to take responsibility for the major inconveniences and horrifying experience that I had.
When I told Vanessa that I would be reporting this to the Better Business Bureau and posting a negative review her response was well you do what you have to do. I was also told supervisors don't take calls from customers. As a professional who works in customer service, if the customer has a problem or a negative experience, the customer should always be treated with respect and an attempt made to resolve the situation. It is horrible customer service to tell a customer to go somewhere else or that the company is not responsible for life endangering actions by the company they contracted.
I hope that people who are disabled or have serious medical conditions do not use Amtrak because it was obvious from my round trip that they don't care about the customer but about money because they know they are the only passenger train system for long distance travel.
I really hope no one has to experience a medical issue or have to watch their disabled children suffer mentally and in my daughters case physically this level of disregard from a company that promotes itself as family friendly. I think they should be just as concerned about customer safety and satisfaction..
Gotobus - 10 hour delay
SC to NY bus was 5 hours late, when it finally showed up it as nasty, broke down on the way to NY, had another 5 hour wait. Their customer service is the worst I've dealt with in my life, this is the type of company that breeds the craziness that people are capable of, I would not let my dog travel on this bus, their cheap price is not worth the *** you go through to get to your destination.
Bus Service Review
I have been waiting for the Q54 bus to Jamaica, NY. 45 minutes. When it was scheduled to pass at 9:11pm and 9:30pm and no bus has passed.
Bus Service Review
This is very sad but until black people stop supporting these people they will do you any kind of way. They do not allow you to sit on the front seats and pandanNY is no better.
They need to be put under investerd .Blacks not allow to ride on the front seats. But you keep spending your money on their bus.