Product: Blinds Clear all filters (11 of 11 reviews match)
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3 Day Blinds - Ordered blinds received crap and damaged our property

1.0
Details
Installed broken incorrectly manufactured crap and insist we have to work with them even after 2 months of no response from them! We want to be refunded and they say no... we have to pay. Crooks!!
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Review
#1684985 Review #1684985 is a subjective opinion of poster.
Product
Blinds
Cons
  • Poor qualtity
  • Customer service
  • Manufacturing
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
We remodeled our home, and so in early July I ordered blinds for 7 rooms and 2 bathroom. It is now November 14, and the job is still not complete! One bedroom has a very large window and 3 blinds were ordered to cover it. They arrived in different colors, most like...
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Review
#1400697 Review #1400697 is a subjective opinion of poster.
Product
Blinds
Reason of review
Damaged or defective
I ordered exterior shades online, was sent wrong products. Then replacement shades lacking critical piece of hardware, customer service dropped the follow through. No shipping info, how lucky I was to get in 7 days, what about courtesy expedited shipping for their...
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1 comment
Anonymous
#1493105

You don't seem to understand that they don't manufacture the blinds. It sounds like they are passing the information to the manufacturer but the manufacturer is dropping the ball.

Review
#1270357 Review #1270357 is a subjective opinion of poster.
Product
Blinds
Reason of review
Order processing issue

Lowes - Retail Stores wont honor online prices

Lowes is the first company I have ever come across that will not honor THEIR OWN online prices. My husband and I were looking for inexpensive blinds for our new home and came across a real bargain online. Trouble was, some of these blinds needed to be trimmed down a bit- which obviously can only be done in the store (which was not an additional charge) and could not be ordered correctly online. We came in about an hour before closing, so we expected a little resistance, but only found it when we came to check out. The woman who assisted us and had the couple blinds trimmed down to size was lovely. When we got to the register, the total came up, and we noticed it was too high. My husband asked if we got the sale price, which did not ring up properly, so the gentleman at the register did it "manually" but didn't properly discount it to the correct price. We realized this mistake when we got home and looked up the online prices again and then calculated sales tax. My husband called THREE different locations including the store we purchased from, and were basically told to kick rocks- they don't honor their online prices unless you purchase online. Guess who will be ordering the items again ONLINE and then taking them right back to the store for a return? So unneccessary.
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Review
#1186976 Review #1186976 is a subjective opinion of poster.
Product
Blinds
Reason of review
Pricing issue

Lowes in Poughkeepsie, New York - Lowe's again didn't get it right

1.0
Details
Lowes - Lowe's again didn't get it right
Lowes - Lowe's again didn't get it right
We ordered expensive blinds on 8/17/17. We borrowed a sample book for $25 and were told it would be given back when we returned the book. In typical Lowe's style, we had to fight for the refund as they said it was not on the sale slip and they did not want to refund that amount...don't remember what the amount was that they said. So from the Interior Home dept to the checkout the price changed and they can't find a record of anything. They were installed about 8 weeks later or so. All went well however the installer noticed on THE DAY HE INSTALLED them that two of the blinds were 4" too SHORT. He photographed the blinds and reported this defect to the Home Department at the Poughkeepsie Lowes. The Poughkeepsie Lowes had from the day of installation until October 15th to address the issue the installer had made them aware of. His hope was that they would send new ones and he could install them before we moved in or soon after. No such luck. Lowes did absolutly NOTHING. When we moved in on Oct 15 I shut the blind to find they were too short. I then called Lowes to notify them of this and no one mentioned that they already knew of this or that new ones had been made. The installer came back to fix a problem he had thought he had addressed weeks earlier. He took new photos and resubmitted everything. Now we have to wait another number of weeks when this all could have been avoided. Why were they cut too short to start with? It clearly says how long they should be on the shade itself. Who cut it and why did they not read the information? Unfortunately, this is typical of Lowe's; messes up the order, don't follow through and make the issue bigger than it needs to be while inconviencing the buyer and making them fed up with Lowes. At this point Lowes has a 100% mess up a custom rate. Lowes communication verbally and via their computer system is terrible. Many of the staff complain of how antiquated the computer system is and how it's hard to correct thing and to operate it in general. Once I complain online, I usually get someone higher up who fixes the problems. Going in to the store is a frustrating experience that usually takes an hour per issue. The help desk people are overwhelmed, not empathetic and tend not to fix things. The head managers will take over, make things right, give me a gift card to make up for all my wasted time and we are generally good again until a custom order is initiated.
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2 comments
Anonymous
#1385238

If you've shopped at Lowe's enough times to know what is "typical" and you are still frustrated then why don't you *** off and stop shopping there? It's that simple.

DLDL
#1385278
@FO

Not so simple. We live in the country so there are few stores close by.

In addition, all of these issues stem from one initial visit.

We had hoped that after the last fiasco, we were done with them, however months later, thing are still popping up. Thanks for reading our post.

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Review
#1122202 Review #1122202 is a subjective opinion of poster.
Product
Blinds
Reason of review
Order processing issue
Loss
$500
Preferred solution
send us the correct length of blinds, get the installer back out and finish the project and give me a $100 gift card
Tags
  • Window Blinds
1.5
Details
I purchased roman shades for my daughter from a pottery barn outlet store. The woman in the store assured me that all of the necessary hardware and brackets to mount and install the shades would be included in my purchase. They were not. I called, emailed and Facebook...
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1 comment
PBTeenSocialTeam
#1368154

Hello,

We are sorry you have not received the requested information about the brackets yet. Our Social Media Team will be in touch with the dimensions as soon as we receive them from our vendor. Thank you for your patience.

Review
#1098095 Review #1098095 is a subjective opinion of poster.
Product
Blinds
Reason of review
Not as described/ advertised

Lowes in Northridge, California - Don't waste your money

2.2
Details
Purchased 2 custom window blinds very expensive yet cheap blinds. The blinds pull down and up get stuck all the time the contracted company came out said they are fine after the tech made an adjustment. 3 weeks later same problem. When you call the store to set up a return visit the staff In the The store are rude and then you call the company after they came out and said I guess we will replace them their staff is more rude if that is even possible. Now after a year of this same issue Lowes gets to say your over your year warranty, but we can charge you another $99 and they will come out. No thank you I will go to another store less money with better customer service and probably better products. Such a waste of money and they really don't care.
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Review
#1090459 Review #1090459 is a subjective opinion of poster.
Product
Blinds
Pros
  • Leaving
Cons
  • Customer service
  • Product quality
Reason of review
Poor customer service
Loss
$500

Blinds Plus And More in Mason, Ohio - Co. failed twice to restring window shade but won't refund $

1.0
Details
We took a window blind to this company for restringing. Got it back, reinstalled it, and strings failed in less than 2 weeks. Took it back again, got it back and reinstalled it , and once again it failed within several days. I decided it was foolish to go through this process again with this company so I talked to the sales clerk asking for a refund of the repair fee of $68.32. Was told to call Diane in central office for refund. Did so and found out she doesn't return calls. Still waiting. Subsequently took blind to another repair outfit. They repaired it successfully for about half the price the other folks charged.
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Review
#1087621 Review #1087621 is a subjective opinion of poster.
Product
Blinds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$68
Preferred solution
Full refund
I went to the store and they ordered 4 blinds for me -- online- fast shipping so that was great however when I received them 2 out of the 4 were damaged. One has a big brown stain across the entire middle (the blinds are white so this was very noticeable) and the other...
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1 comment
Anonymous
#1292676

Did you talk to the home manager? They are able to get those new blinds for you.

It is most likely ups that damaged them, but they at the store are able to re order two of those blinds. I would go to the store manager in person and they will be able to take care of it, or even the window person should know how to do this without having the manager involved. Its just a click of the screen, had it happen to me and they did amazing at making sure my blindes were perfect.

I would def. Go back and talk to a different person, someone who knows what they are doing, that other guy didn't.

Review
#1001544 Review #1001544 is a subjective opinion of poster.
Product
Blinds
Reason of review
Poor customer service

Sams Club in Cincinnati, Ohio - All SAMs are NOT equal!

I was at a SAMs store and saw patio blind reduced to $25. I didn't buy because I needed to measure first. Went back next morning and item was sold out. I asked if any of the other SAMs had any. I was told I'd have to ck. Went to another SAMs 14 miles way. They had the item but it was $50 not $25. I asked about the price difference and was told each store set their own price on discount items. Manager was not willing to match price of other SAMs. A few dollars I can understand but double the price? I'll be going to Costco!
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Review
#904316 Review #904316 is a subjective opinion of poster.
Product
Blinds
Reason of review
Pricing issue