Manufacturer: Other Company Category: Beds Clear all filters (37 of 37 reviews match)
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within a month of delilvery the bed had broke not once but twice. FIRST time they repaced sides of bed no problem second time was given complete run around. The sectional had springs coming thru cushions on couch end and loveseat end of sectional. the recliner material is ripping loose all around the seam. I called them to file a claim because I purchased the warranty for extra $$ and was told I would need to load all the furniture up bring it...
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Product
#971418
Very poor customer service. Delivered a roach infested bed to my home and a toach infested tv to a friend of mine home..I will never recommend anyone else and I will never do buisness with them again....
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Anonymous

Anonymous Hello, I work for Rent-A-Center. We're sorry to hear about this. We want to assure you that we follow all state guidelines to clean and sanitize our mattresses. All merchandis...

1.7
Product
#953300
Bought this bed about 3yrs. ago now, you may wonder what took so long, well I was told it usually takes time to break it in, not true since then I had to buy all types of cushions for the mattress and box spring. I sat on the bed and I heard it snap not to mention the constant pain I am in trying to get a good nights sleep I am not a very large person so that's not it it is the bed which is horrible absolutely horrible mistake buying this set...
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Anonymous

Anonymous I find this post hilariously funny.
not very large person .. yea right!!
3 yrs to break it in
cheap mattress set
.. get a clue!!

Anonymous

Anonymous So you bought a cheap mattress and thought it takes 3 YEARS to break in? Come on now. Seriously, who is the fool here? Not to mention everyone gives you a trial nowadays..you ...

1.0
Product
I didn't like
  • Lack of confidence in the product
#936464

Bed Review

#846537
3.4
Bought a day bed paid cash when I got the bed home there was no hardware to put the trundle together after waiting two weeks they tell me it's going to be another 7 to 10 days before it "might be in" I'm so frustrated with them it's a box of screws !!!! Why can't it be over night shipped to me from the manufacture. Check all boxes before you leave the store
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I will never buy from this company again. They had a bed in their showroom with a sign stating a price and what came with the bed and then what showed up at our house was not what we were promised and also instead of fixing their mistake they told us we owe them 300 more dollars to get what we want. But they say we are unreasonable and a *** trying to get something for nothing, which is not the case at all. Never again will they receive our...
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TellUsRTG

TellUsRTG This sounds terrible. Are you able to send us the above details along with your order info to Tellus@Roomstogo.com?

1.0
Product
#930701
This is suppose to be a king bed not a queen. Can you help me?.
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LuckyDogCares

LuckyDogCares Hello,
We would love to help! You can email us the primary name on the account, store name, zip code and the best contact number and we can pull up account and see what can...

Product
#930699
Find another store save your money and pay cash. Currently paying for defective bed, from the beginning I had a 5 year wsrranty on my bed, when that bed begin to sag they graciously replaced it with one that had a year warranty, mind you I was not given that bit of information and this one that I am payinv for now is sagging and I am told that I would need to come in and purchase a new bed. Really!!! I will not be purchasing anything else from...
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1.0
Product
#926771
Bought a new bunk bed and it was missing a top rung of the ladder out of the box and was told I'm *** out of luck. Manufacturer said I could buy one from them. They suck too. Then the most recent sales experience. Was basically followed around and insulted. My kids were talked down to and insulted. I have never been talked to like that. The store was empty, if my kids are a little loud, who cares? Was basically trying to kick us out....
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1.0
Product
#922809
Ordered a bed and a mattress in Pepperfry. For a first time user, it wasn't very clear where the delivery date was displayed but apparently I missed it. Only when i paid up and placed the order was i intimated clearly that the bed (which was in stock) will take 2 weeks and the mattress would take 5 weeks. When I called customer service, they were unwilling to help; finally had to escalate to the supervisor who agreed to separate the two items...
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Product
I didn't like
  • Do not take responsibility for their mistakes
  • Incorrect parts sent
  • Follow up is a nightmare
#921271
I went into the Panama City Beach store in August 6th, 2016 and bought a bunk bed. They told me it was on back order and would not arrive until first week of October. I was not happy about that but was told it most likely will be sooner. They did however deliver all the mattresses and the bunky boards for the bunk bed in mid August. They called back on Sept 9th, 2016 and informed me that the bunk bed will be further delayed and not delivered...
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TellUsRTG

TellUsRTG This sounds terrible. I would love to be able to look into this. Are you able to send me your order info to Tellus@Roomstogo.com?

1.3
Product
I liked
  • Salesman
I didn't like
  • Office manager attitude
  • Floor model is on 3 month backorder
  • Return policy after a 3 month backorder
#916258
I bought the Berkshire Bed, Queen size for my daughter. The bed had so many marks was hard to ignored. Unfortunately, I noticed it right after the movers left. I called RTG 5 minutes later for resolution and emailed pictures. I was told it was the type of wood used and the marks appeared due to stretching. I am not convinced. The marks are all around the bed and head board. So, this is normal, correct? See pics below..
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TellUsRTG

TellUsRTG Thank you for reaching out to us. Are you able to send us your order info along with the details to Tellus@Roomstogo.com?

Product
#904357