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Apparently when you pay off your account ahead of schedule and use automatic withdrawal YOU have to close the account or they will continue to withdraw from your account.

I was using an autopay and when it got down to the "last" payment I mailed a check well ahead of the due date to make sure they recieved it and could close the account and was not aware nor was informed that I would have to close the account personally.

I wasn't aware until I checked my bank account and found a withdrawal taking place.

I never heard of anyplace that you could close your own account.

Getting to a LIVE person takes an act of congress.

I spent 45 minutes trying to find out why they were still dinging my accoumt.

Why do we have to deal with an automated system all the time??

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