Autodrawing on a "paid off" account
Apparently when you pay off your account ahead of schedule and use automatic withdrawal YOU have to close the account or they will continue to withdraw from your account.
I was using an autopay and when it got down to the "last" payment I mailed a check well ahead of the due date to make sure they recieved it and could close the account and was not aware nor was informed that I would have to close the account personally.
I wasn't aware until I checked my bank account and found a withdrawal taking place.
I never heard of anyplace that you could close your own account.
Getting to a LIVE person takes an act of congress.
I spent 45 minutes trying to find out why they were still dinging my accoumt.
Why do we have to deal with an automated system all the time??