Manufacturer: Other Company Seller: Partsgeek Category: Auto Parts Clear all filters (8 of 33 reviews match)
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Received parts kit and kept them until my car logged the proper mileage. The day before Christmas, I left my car and parts at the local Acura dealer and was told they would have my car back by that afternoon so I would have it for the Christmas weekend. An Acura tech called at 3:30 to tell me the water pump in the kit was incorrectly machined and the thermostat housing would not bolt on. Ended up buying factory Acura pump, renting a car for the...
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#981848
I BOUGHT A PART WHICH WAS MISREPRESENTED BY THEM ONLINE. THE PART I BOUGHT WAS NOT THE PART ADVERTISED ONLINE. THE PART I RECEIVED DID NOT MATCH WHAT I PURCHASED. CUSTOMER SERVICE DOES NOT EXIST. ONLINE CHAT IS ONLY TO TAKE ORDERS. FIRST AND LAST TIME PURCHASING FROM THEM. THEY ARE CHEATS! IMMEDIATELY UPON RECEIVING THE PART I ORDERED I DISCOVERED AND COMPLAINED THAT IT WAS NOT THE PART I ORDERED; I IMMEDIATELY FILED A CUSTOMER SUPPORT...
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BRIANGRAY

BRIANGRAY AFTER I COMPLAINED TO THE BETTER BUSINESS BUREAU IN NEW JERSEY THE PROBLEM WAS RESOLVED.

I ordered part off of their online service. In their description field was the make, model, year, and engine size that I had so I ordered the part. It was wrong. When I laid the part I took off of the truck next to the part they sent there was no comparison. I took a side by side pic of both parts and called their customer service and left a message to call me back and asking where I could send the pic. They never called back. Two months passed...
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1.0
I didn't like
  • No service at all
#927288

Auto Part Review

#976168
1.8
Decent priced wrong part. I put in all my info for my vehicle. I took the part to my mechnic he said its the wrong part. He did something to make it work. But its 1/16th from my rim. So now i have to take it to a alignment place and see if they cant align it so it doesnt touch the rim.
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Horrible company to deal with placed order on Sunday received message Mon they were out of stock on my hood the main part I needed. I immediately contacted them to replace with another one of the 10 they had in stock all I got was sorry to late so I told them to cancel whole order as the other parts I ordered were cheaper elsewhere only ordered from them as convenience.again told sorry they couldn't do that.save yourself a headache buy your...
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1.3
#921599
selected my vehicle (year, model, etc) and selected the part that i needed (window motor) once i received the part and went to put it in, it was the wrong part. Contacted parts geek to return and exchange the part, they have been going back and forth with me that its my fault that i ordered the wrong part and are making me pay for the return shipping. i was going to re-order the item once this issue was resolved but they have not been helpful...
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1.0
I didn't like
  • Customer service
#901616
I received a defective part, but due to the lengthy return and replacement process The auto shop tie wrapped it together so we could use it. I received an E-mail from Part geeks stating they had reviewed my problem and would call me or E-mail me by 8-3. It is now 8-8-16 and no call or additional contact. Great prices , but very poor customer service. Almost impossible to get anyone on the phone to talk to. Then thy want you to write a 100...
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#896958
I ordered a part for my Toyota. Parts geek sent the wrong part. I paid +- $13 for shipping and +- $27 to return. the incorrect part. I imagine I will get my money back, I but lost $40 in shipping because Partsgeek sent the wrong part. Why am I penalized because Partsgeek shipped the wrong part ????? I believe if Partsgeek ships the wrong part it shouldn't be on the customer to bear the loss. I need to add words to reach a count of 100 words,...
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rollo2016

rollo2016 Far too many complaints against this company. Probably best to avoid them.

2.5
I liked
  • Competitive part price
  • Good parts selection
I didn't like
  • Wrong part
  • No ability to talk to a person in customer service
#834561