Product: Auto Part Clear all filters (76 of 76 reviews match)
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StockWise Auto - They suck bait and switch
StockWise Auto - They suck bait and switch
Ordered a master cylinder for MGB it was a pic of a metal master and got one that i could of got for less than half the price made of plastic a big rip off I told them about it they told me they cant do anything about it I had to use the one they sent because of the...
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1.0
Product
Auto Part
I didn't like
  • Service
#1165769
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I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the design and the part did not fit. Rockauto does not have a phone number for customer service. All communication are...
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Product
Auto Part
#1162861
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Part wont be here till Monday, nothing she could do, and not her problem because ut happened when she was not there. So I went into the store, talked to tony pilar again, to get the one part that was there, cause I have my car taken apart thinking Im gonna get my...
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Product
Auto Part
#1133466
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Partsgeek - I was scammed of my money for returned parts.

#1145892
1.0
Details
I returned 4 parts to the facility that UPS has on file, and i was told by a Rep. it went to their other facility, and then they later claimed that it wasn't, one of their facilities, in which it is. Now here it is 3 months later I'm still fighting for my money for those parts that they're denying reached their facility. I'll never recommend this company. Terrible business.
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Rockauto - Same basic experience

#1141070
1.5
Details
Basically like every review here horrible to non existent customer service. I had a manufacturer defect on a part I have had less than a week. They want me to pay for another part and shipping for the defective part and maybe they will refund me when the part is confirmed defective. I will never order something from them again
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Rockauto - Wrong part

#1137997
2.0
Details
Ordered a master cylinder for a 1957 Ford went to install it after after the return date by a couple of days then it would not fit try to talk to somebody about it there is nobody to talk to so I am screwed with a part that I can't use
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Diversity of Products or Services
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Price Affordability
Product or Service Quality
Reliability
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Etrailer - They were good years ago

#1130835
Now they will mess up orders and give bad advise. They sell cheap parts but need to refrain for telling people false information.
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ORDERED THRU THEIR SALES PERSON / WAS SENT WRONG PART, THEY SAY I HAVE TO HAVE PAPER THAT WAS SHIPPED WITH PRODUCT TO EVEN GET A PARTIAL REFUND----- RIP OFF------ CAN'T POST A NEGATIVE REVIEW ON THEIR WEB SITE. HAVE TRIED TWICE. BOTH TIMES PULLED OFF. DID NOT SWEAR OR...
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Anonymous
Anonymous

1ST time I ordered a 2" receiver hitch for my truck, get home ready to install, opened box 1 1/2 receiver hitch, second time, ordered a tee pig tail to hook up trailer lights,...

1.0
Product
Auto Part
I didn't like
  • Can not return
#1132241
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Partsgeek - Paerts Geek return policy
I have ordered a part for my 2006 Audi which end up a wrong part when I received it. I sent them a ticket to inform them about the situation and they kindly sent me a label to return the part at no additional cost to me. They sent me a second part and the same thing...
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3.3
Product
Auto Part
#1123024
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The part was defective. Since it's electrical (I'm sure that's what they'll say), no refund. The new part $100. Labor to remove the defective part $180. They want me to return it and even pay for shipping. They should be paying for the new part and the labor. When I...
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Product
Auto Part
#1116047
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had to take the whole grill back off my truck and rig the old part back just to be able to drive,Rock auto has zero help so far and sold me crap.Now i just want my money back ,and i cannot go to work until i locate another part and switch the crap out.Not impressed to...
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1.2
Product
Auto Part
I liked
  • Never buying here again
I didn't like
  • Bad leaking part
#1115680
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I ordered a part from them that was defective and they refuse to refund money, even returned part at my expense and they sent it back to me. reported them to BBB and attorney general and they have ignored all. total crooks and I am out $70.00 They went to great lengths...
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Anonymous
Anonymous

Yet another lie. We have never even spoken to any attorney general - that's because they have never contacted us (they have ignored you most likely, not we ignored them) and w...

Product
Auto Part
I didn't like
  • Customer service
#1107039
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I have ordered from ROCKAUTO on several occasions, I got an inner tie rod with not nut, I got an outer tie rod end with no grease cup, another tie rod was a used part, they said they would send another and they had the audacity to tell me to told to hold onto the bad...
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Product
Auto Part
#1104411
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Dear customer service representative, I am a lifelong customer of Summit and have ordered hundreds of parts from you.I have never had a problem that was not immediately resolved or assisted by your company. I order parts whenever I have the money to work on my 1967...
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5.0
Product
Auto Part
#1104139
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