Audiobook Reviews and Complaints
Paid Audiobook Content Missing. Not Apple's Problem.
I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content.
I just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook. Simply outrageous!
I paid for a product offered by Apple, sold through their iTunes store. The item is incomplete.
I request that either the item I paid for be provided to me in it's entirety, or that I be provided with a complete refund. Simple!
They over charged me $20 for an audio book and I couldn't get anyone to help me at telephone customer service. Finally placed my issue by e-mail.
The site says it could take up to 12 hours for a response. Good product-dismal customer service.