Rockauto - Defective part

The alternator sent me isn't functional.

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AttractiveWasp
Product
Alternator
Reason of review
Damaged or defective
Review #1393425 is a subjective opinion of poster.
1.0

Rockauto - Poor packaging, worse customer service

Ordered alternator, came in packaged very poorly and alternator was broken

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OverlookedCoral991
Product
Alternator
Reason of review
Damaged or defective
Review #1378016 is a subjective opinion of poster.

Rockauto - Wrong address

Update by user Oct 05, 2018

Wrong adress to be sent to

Original review posted by user Oct 04, 2018

I have a bad alterantor it will not start without a jump & a jump takes 15-20 minutes. I am a working woman & I just need my car fixed tired of asking for rides & paying to get to work I have a vehichle but can't drive it

L

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SubmissiveGharial
Product
Alternator
Reason of review
Damaged or defective
Review #1373469 is a subjective opinion of poster.
4.8

Rockauto - Wrong alternator

It is the wrong alternator need one for a 1993 oldsmobile 3100

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AgreeableDiscus
Product
Alternator
Reason of review
Not as described
Review #1371154 is a subjective opinion of poster.
1.4

Carid - Garbage Alternator and lots of deception

Bought a rebuilt garbage alternator from Carid.com The nightmare begins!!! Its a real winner!!!

It charges great when it charges, but then it decides at random to not charge... And its only been 1 week, so i still have the core, the first lie is the box did not have the return stuff to UPS to return core, hey but thats the small problem... I just want to send back the junker Alternator for a refund, the trilogy of lies begin here, they keep telling me they will send a link to my email and they want pictures and videos of a none working alternator in action!!! I sent printout receipt from advanced Auto parts testing the Alternator..

but they don't have it, So ill send again, except they will never send the link for you to send it to... Thats loser customer care on steroids... they just keep on lying... ask for a refund and you will spend ridiculous hours battling the the deception...

Bought August 27 - now September 25th and still the deception goes on...

And no resolution... Yea it was a great deal for them!!!

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ReceptiveBloodhound
Product
Alternator
I liked
Few other parts i bought, Had part in stock
I didn’t like
Rebuilt alternator, Required to have a mechanics diagnosis, Piss poor customer service
Reason of review
Damaged or defective
Loss
$130
Preferred solution
Full refund
Review #1365052 is a subjective opinion of poster.

Rockauto - About a part I ordered and I need to ask a question

Update by user Aug 04, 2018

It's hard to get help when something goes wrong everybody's not computer, and you guys don't want to talk to the customer you want us to go through the internet

Original review posted by user Aug 03, 2018

I purchased a alternator for my Volvo it's not working properly and I was wondering if I purchased another one can I send the other one back

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NiceBeetle
Product
Alternator
Reason of review
Not as described
Review #1320641 is a subjective opinion of poster.

Rockauto - BAD VERY BAD DAMAGED AND LOST PART

SALVE HO ACQUISTATO DEI RICAMBI SONO ARRIVATI DANNEGGIATO L'ALTERNATORE ED UNO MANCANTE HO PROVATO A CONTATTARE DIRETTAMENTE ROCKAUTO E MI RIMANE DIFFICILE MI SPIACE E SONO DELUSO COSA POSSO FARE NON E' PER I SOLDI MA PER IL FERMO DEL MIO P/KUP

231/5000

HI, I PURCHASED SPARE PARTS HAVE ARRIVED DAMAGED THE ALTERNATORS AND A LACKING I HAVE TESTED TO CONTACT DIRECTLY ROCKAUTO AND REMAINS DIFFICULT I SPELL AND ARE DISAPPEARED WHAT I CAN DO IT IS NOT FOR MONEY BUT FOR THE STILL OF MY P / KUPI WOULD LIKE TO SEND IMMEDIATELY THE SPARE PARTS PURCHASED I CAN NOT KEEP 2 VEHICLES I THANK YOU X COLLABORATION BEYOND THE DOUBLE COST OF TAXES AND SHIPPING I HAVE TO TAKE THE TAXI ARE DISAPPOINTED

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TrickyCeskyFousek
Product
Alternator
Reason of review
Damaged or defective
Review #1300759 is a subjective opinion of poster.

Rockauto - Broken parts leaving Rock Autos warehouse.

I ordered an alternator for my Benz and the manufacturers original carton was crushed (including the part) but Rock shipped it anyway even though it was dsmaged beyond repair. Now 12 days later the 2nd part had to be ordered and paid for and im stuck with three shipping charges even though Rock was 100% negligent in shipping an obviously damaged part.Sad

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Anonymous
Product
Alternator
Reason of review
Damaged or defective
Review #1290229 is a subjective opinion of PissedConsumer1290229.

Rockauto - Defective part

Brought the Power Select Alternator back on 5/1/17. As per your warranty policy is 12 months, but i got a written statement from Power Select which states that the warranty is good for 24 months.

I need your company to replace the defective alternator. I have email power select and have not got a respond from them yet. I brought this alternator from your company, so you should go by the written statement from the company that you brought from. I tried to Fax your company 4 times but i got no answer.

My name is Candido Esquilin. Email Esquilin22@optonline.net. Order # is 62672802. I can sent you all the info but i need address/ fax # that works.

I will be waiting for your responds. Thank you and have a great day.

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WeirdTiffany
Product
Alternator
Reason of review
Bad quality
Loss
$110
Preferred solution
Full refund
Review #1259024 is a subjective opinion of poster.
4.3

Rockauto - I bought a defective part

The alternator I purchased a little less than 2 years ago had a lifetime warranty I believe the voltage regulator isn't working

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ReadyElectricEel
Product
Alternator
Reason of review
Warranty issue
Review #1244280 is a subjective opinion of poster.

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