American Home Shield - Bad bad bad
Bad bad bad customer service sucks waited five weeks to get a AC unit no communication with contractor no communication with home warranty they just blow you off and blow you off and blow you off finally when they put it in they left all the wires hanging on a brand new unit very fire hazard I would not recommend this company to anybody
American Home Shield - The worst
90 minute hold times, they can't get authorizations approved. They take the deductible and don't finish the job.
I have been waiting for 2 weeks for approval to trace a short on an AC unit. This is what they are calling expedited service.
I'm in California it was 111 here last week, with no air and an elderly person. They refuse to honor their contract.
American Home Shield - Company refuses to honor a in-lieu claim
American Home Shield send their repair person to fix a broker air handler, but the repair company was unable to fix the problem up to a cost of $1,200. It said that we needed an entire new air handler for $4,000.
AHS then offered to reimburse me if I had the air handler repaired using my own firm. My own repair firm came and found that the motor inside the air handler needed to be replaced and did so at a cost of $1063.63. I submitted the bill for $1,063.63 but AHS suddenly walked back on its promise to pay. It claimed that the promise to pay was for the replacement of the ENTIRE air handler and not the motor.
This is not what was agreed upon. The promise to pay was for the repair of the air handler and not for a new air handler.
American Home Shield - Got A/C "fixed" now heat does not work
I had a company come out to fix my Air Conditioner about a month and a half ago and now that it is getting cold out I tried to use my heater and my heater does not work? Im pretty sure that it has something with the earlier repair to the A/C and now no one will help or return my phone calls......Time to cancel and look for another more reliable service provider for sure.
I have been calling since 7:30am and it is now 2:30pm and still no call back from anyone.
I contacted the original A/C service provider and even though their work is guaranteed for 3 months I was told that I still have to contact AHS to schedule another work order and pay another service fee to have them come check out work that is guaranteed for 3 moths? Sounds pretty much like a racket to me...
American Home Shield - Harresment about claim payment
AHS reaches out by email to offer a inspection for hearing system for $75.The serviceman sent out put in a wrong size fuse and burned my boars it making our A C go outduri g 90degree weather.Took 3 weeks to get a new part to repair.I was told I wouldn’t be charged because of their error now they keep sending me invoices and threats Awful company to deal with
American Home Shield - This has got to be against the law!
Have been a customer's now for 10years. Had 3 contractors say unit needed replaced. Water pan was in bad shape it was approved in Jan. Everyone says by the time you take the drain pan out and put a new one in you have to take the whole unit apart it would be better to replace the unit I have written it up Time After Time! So they sent the contractor out to look at drain pan.
That Companies tec. Took all of 10 min.looking at it. Inform me we had mold!! But, stated I want tell them! Liars, ahs calls says, contactor states you have mold ..lots of mold! He will put new unit in for 6,000.00 . I asked her how they could identify mold without testing it! They are not mold specialist! So this now avoids the whole 10 years I paid toward my warranty and that will not cover my AC unit. I am awaiting another contractor to come out and tell me or tell them there is no mold they aren't mold specialist! There is no mold outside I live on a sandhill. I tried to explain to the payout division that AC people are not mold specialist!!
Informed her she could send out a hundred AC people.
In South Carolina you have to have you don't have to have it's a good thing to have a termite bond which we have always had where there is moisture there is bugs and where there is bugs there is mold
The contractor's office stated when I called back that next day that they did not mention mold it was against their work ethics to say mold! The contractor that's holding though water pan never contacted me back about putting the pan in he told me he wanted $1,200 to put a pan under there! And that it would be stupid to take the unit out and put a pan in it when the unit is so old they don't want to do the job!
All this info was pertaining to the pan that was supposed to be replaced in January! So that other company they sent out is the one that stated I have mold in it! From my understanding to see mold you would have to take stuff apart he didn't have any tools. Makes me wonder how many elderly people and dumb people that the contractor has told them you have mold and then freak out and pay the company six grand to put a new AC unit in!
Company name is Hospitality Heat and Air Columbia sc and Rock Hill SC! Even this company tells me I need a new heating and air condition they were trying to get it based on lying and saying I have mold! So what if I had mold in my duct work he didn't even go under my house, nor in my house
He stated my house has asbestos tape on the ductwork under the house that he didn't even go under! I bought this warranty because I thought it would take the worry away is what they advertise by being under warranty!!
I have also researched and if it were mold.. just say, it is not mold! I know it isn't because the man was here June 6th another contractor and if he has seen anything suspicious he would have let me know and I just renewed my termite Bond and there is nothing but dirt dust under my house!
And besides all that they are not qualified environmentalist! If anyone here is interested in a class action lawsuit please respond back! Hopesuggs4@gmail.com
American Home Shield - Deception and Lies
My AC had a leak I filed a claim cost me 75.00. They always contract 1 star companies to come out and do the work.
The guy couldn't find the leak so he placed Fix a leak in my system. 3 months later no air leak back. I called AHS they wanted to charge me another 75.00 as if the claim was done right the 1st time. I explained i was not paying another fee for a problem that should have been resolved .
They are not going to keep doing 3 month patch work wanting me to keep paying. They waive the 75.00 but then kept billing me for the 75.00. They are DISHONEST and the plans are a scam. Shotty work at best.
DO NOT SIGN UP WITH THIS COMPANY. You will be speaking with a lying conniving sales rep that will tell you anything to get your business. Finally my out of pocket cost for my AC is $1785.00. Coverage huh yeah when *** freezes over.
All major appliances that are more costly AHS has thee most restrictions of what's not covered. Do yourself a favor and find ANY other warranty company but this one.
Resolved: American Home Shield - Worst company ever!
Update by user Mar 29
The ac company that AHS hired payed for a brand new unit, and AHS payed for the installation fees. I didn’t pay a dime, but I still didn’t renew my contract with AHS to avoid any future headaches.
Original review posted by user Sep 27, 2018
Filed a claim for my ac unit to be repaired, the contractor said the compressor needed to be replaced. when they came out to install it, it was the wrong one so they had to reorder which was supposed to take up to 3 weeks..
it’s been over 2 months with no new compressor and no word from the ac company. When we call they say they’re still waiting for the compressor which in my opinion should not have taken that long and should be expedited if that was the case. I have a newborn and a toddler and have the malfunctioning ac running and it has cost me $400 electricity bills each month for 3 months because of the compressor not working properly. They sent out a shady contractor that was charging us $840 for refrigerant and other “services” that weren’t covered, we denied and then they said they made a mistake and brought the price down to $540.
So if we would’ve agreed 30 seconds prior they would’ve robbed us $300. Yet AHS won’t let you choose your own contractor. I’ve been calling AHS and they say they’ll return my call which doesn’t even end up happening.
Both the ac company and AHS are beating around the bush and with the accumulating expenses and fees, I could’ve just purchased a new unit. This company is ridiculous I would never recommend it, not even if the contract was free.
American Home Shield - Waiting ten days for service
sitting in a 90 degree house for ten days waiting or an air conditioner part to came in ,said no later than today .Now says two more days and denies they said the part and service would be today today . Just to call them you have to be on hold for 30 min.
and they do not keep the service company any updates .When I call the service company they just say I don t know when the part will be here . I have had this warranty for seven years and the wait time on the phone and the wait time for parts is getting longer and longer.
American Homes 4 Rent - Worst rental company ever
This is the 3rd time my ac has been out this summer because they keep just doing the minimum to fix it.. you can’t ever get them to get anyone out to fix anything ever especially in emergency situations.. We will never rent from this company again no matter the situation