Air Conditioner Repair Reviews and Complaints
American Home Shield - Got A/C "fixed" now heat does not work
I had a company come out to fix my Air Conditioner about a month and a half ago and now that it is getting cold out I tried to use my heater and my heater does not work? Im pretty sure that it has something with the earlier repair to the A/C and now no one will help or return my phone calls......Time to cancel and look for another more reliable service provider for sure.
I have been calling since 7:30am and it is now 2:30pm and still no call back from anyone.
I contacted the original A/C service provider and even though their work is guaranteed for 3 months I was told that I still have to contact AHS to schedule another work order and pay another service fee to have them come check out work that is guaranteed for 3 moths? Sounds pretty much like a racket to me...
American Home Shield - Harresment about claim payment
AHS reaches out by email to offer a inspection for hearing system for $75.The serviceman sent out put in a wrong size fuse and burned my boars it making our A C go outduri g 90degree weather.Took 3 weeks to get a new part to repair.I was told I wouldn’t be charged because of their error now they keep sending me invoices and threats Awful company to deal with
American Home Shield - This has got to be against the law!
Have been a customer's now for 10years. Had 3 contractors say unit needed replaced. Water pan was in bad shape it was approved in Jan. Everyone says by the time you take the drain pan out and put a new one in you have to take the whole unit apart it would be better to replace the unit I have written it up Time After Time! So they sent the contractor out to look at drain pan.
That Companies tec. Took all of 10 min.looking at it. Inform me we had mold!! But, stated I want tell them! Liars, ahs calls says, contactor states you have mold ..lots of mold! He will put new unit in for 6,000.00 . I asked her how they could identify mold without testing it! They are not mold specialist! So this now avoids the whole 10 years I paid toward my warranty and that will not cover my AC unit. I am awaiting another contractor to come out and tell me or tell them there is no mold they aren't mold specialist! There is no mold outside I live on a sandhill. I tried to explain to the payout division that AC people are not mold specialist!!
Informed her she could send out a hundred AC people.
In South Carolina you have to have you don't have to have it's a good thing to have a termite bond which we have always had where there is moisture there is bugs and where there is bugs there is mold
The contractor's office stated when I called back that next day that they did not mention mold it was against their work ethics to say mold! The contractor that's holding though water pan never contacted me back about putting the pan in he told me he wanted $1,200 to put a pan under there! And that it would be stupid to take the unit out and put a pan in it when the unit is so old they don't want to do the job!
All this info was pertaining to the pan that was supposed to be replaced in January! So that other company they sent out is the one that stated I have mold in it! From my understanding to see mold you would have to take stuff apart he didn't have any tools. Makes me wonder how many elderly people and dumb people that the contractor has told them you have mold and then freak out and pay the company six grand to put a new AC unit in!
Company name is Hospitality Heat and Air Columbia sc and Rock Hill SC! Even this company tells me I need a new heating and air condition they were trying to get it based on lying and saying I have mold! So what if I had mold in my duct work he didn't even go under my house, nor in my house
He stated my house has asbestos tape on the ductwork under the house that he didn't even go under! I bought this warranty because I thought it would take the worry away is what they advertise by being under warranty!!
I have also researched and if it were mold.. just say, it is not mold! I know it isn't because the man was here June 6th another contractor and if he has seen anything suspicious he would have let me know and I just renewed my termite Bond and there is nothing but dirt dust under my house!
And besides all that they are not qualified environmentalist! If anyone here is interested in a class action lawsuit please respond back! Hopesuggs4@gmail.com
American Home Shield - Deception and Lies
My AC had a leak I filed a claim cost me 75.00. They always contract 1 star companies to come out and do the work.
The guy couldn't find the leak so he placed Fix a leak in my system. 3 months later no air leak back. I called AHS they wanted to charge me another 75.00 as if the claim was done right the 1st time. I explained i was not paying another fee for a problem that should have been resolved .
They are not going to keep doing 3 month patch work wanting me to keep paying. They waive the 75.00 but then kept billing me for the 75.00. They are DISHONEST and the plans are a scam. Shotty work at best.
DO NOT SIGN UP WITH THIS COMPANY. You will be speaking with a lying conniving sales rep that will tell you anything to get your business. Finally my out of pocket cost for my AC is $1785.00. Coverage huh yeah when *** freezes over.
All major appliances that are more costly AHS has thee most restrictions of what's not covered. Do yourself a favor and find ANY other warranty company but this one.
American Home Shield - Worst company ever!
Filed a claim for my ac unit to be repaired, the contractor said the compressor needed to be replaced. when they came out to install it, it was the wrong one so they had to reorder which was supposed to take up to 3 weeks..
it’s been over 2 months with no new compressor and no word from the ac company. When we call they say they’re still waiting for the compressor which in my opinion should not have taken that long and should be expedited if that was the case. I have a newborn and a toddler and have the malfunctioning ac running and it has cost me $400 electricity bills each month for 3 months because of the compressor not working properly. They sent out a shady contractor that was charging us $840 for refrigerant and other “services” that weren’t covered, we denied and then they said they made a mistake and brought the price down to $540.
So if we would’ve agreed 30 seconds prior they would’ve robbed us $300. Yet AHS won’t let you choose your own contractor. I’ve been calling AHS and they say they’ll return my call which doesn’t even end up happening.
Both the ac company and AHS are beating around the bush and with the accumulating expenses and fees, I could’ve just purchased a new unit. This company is ridiculous I would never recommend it, not even if the contract was free.
American Home Shield - Waiting ten days for service
sitting in a 90 degree house for ten days waiting or an air conditioner part to came in ,said no later than today .Now says two more days and denies they said the part and service would be today today . Just to call them you have to be on hold for 30 min.
and they do not keep the service company any updates .When I call the service company they just say I don t know when the part will be here . I have had this warranty for seven years and the wait time on the phone and the wait time for parts is getting longer and longer.
American Homes 4 Rent - Worst rental company ever
This is the 3rd time my ac has been out this summer because they keep just doing the minimum to fix it.. you can’t ever get them to get anyone out to fix anything ever especially in emergency situations.. We will never rent from this company again no matter the situation
American Home Shield - Air Conditioner repair
What should have been at 15-30 minute service call to fix A/C turned into a 2 day event. 1st contractor they sent went to wrong address, tried to call me for directions and had wrong number.
Although I find it interesting Monday morning the office staff called to see if I still needed service meaning service and they reached me meaning technician called wrong number! 2) After I called AHS to inform them what happened they sent another contractor out. This guy had NO CLUE how to fix problem. He was using Google on his phone for instructions!
After doing nothing for an hour he pulled out power plug from outside unit so I wouldn't use it. It's not working anyway so what good is that?! 3) Called AHS back again, this time they issued me another company who they said would expedite service and come first thing Saturday morning. After AHS track record I call them myself just to make sure they do show up.
To my horror they said AHS told me wrong and will someone on Monday! They don't do expedited services. By now I'm beyond heated, when I call AHS AGAIN this time I'm referred to ANOTHER company. This time a service tech did show up within an hour and took care of the problem.
This simple service call costs me an unexcused absence from working meaning I received a point, 2 nights of sleep, house was 84 degrees and a MAJOR HEADACHE! In speaking with supervisor (AHS) that Saturday morning I could tell by his voice he didn't care one way or the other.
This is the 2nd time AHS has caused unnecessary frustration!! It did get repaired although I had to go through way too many unnecessary changes.
American Home Shield - Disappointed
I have had AHS for about 4years. This last time, I was having a lot of problems with my AC unit.
The contractor they sent out to me was trying to charge me $3000 to replace the entire unit!! I called and had someone else come out for a "second opinion" and they were able to fix the problem. AHS was trying to charge me for this "second opinion" and after a lot of arguing it was finally decided they would waive the fee. I finally decided to cancel, I called to cancel my policy and they told me because its been TWO days since the last bill was due they can only stop it going forward !
So i'm out of pocket the $$$ I paid for the current month, and if I wanted to cancel effective today, I would have to pay an "Admin Fee" or cancel next months !! SO I AM STUCK WITH THEM ANOTHER MONTH !
and the sales representative was very rude the entire conversation. He kept talking over me, and finally when I asked for a supervisor, he told me there wasn't one.
American Home Shield - Very poor customer service, inexperienced technicians
This is regarding my AC unit. AHA has been giving me the run around and they have not been able to diagnose my unit since February 2018.
They insisted I pay for Refrigerant after they changed the dryer and filter inside the condenser which I did. My AC is still freezing and the repairs did not correct this problem. They have refused to give me a refund on that and have sent every technician to my house. Once they cannot diagnose the problem, they pass the buck and tell me they need a second opinion.
This is more like the 10th opinion now. Some technicians they sent over will lie and tell me they will change the compressor and others the evaporator coil only for me to find out they have not sent any diagnosis to AHA. I have complained numerous times but no one seems to care. My first bad review that I gave them here promoted a call from their so called social media department.
The person assigned to me called to get different technicians pretty much and all of a sudden she went on vacation and has been on it ever since. I feel like they called me just so that I will not continue to give them bad reviews. This is an update to my previous review and things are worse now. I don’t understand how I have a home warranty company and my AC has been freezing all summer which leaves my house with little to no air, I paid $455 for refrigerant in February and $525 in July.
Stay away from this company if you can. I have paid them for a good number of months and will make sure that they fix my unit no matter how long it takes. All they care about is getting your money and maybe you will get frustrated and cancel the service.
Well, I will make sure all that money I have paid is put to use. Stay away from them and find a home warranty company that will do what they say and care enough to get reliable and experienced people working for them.