I posted this as a comment on someone else's complaint, but thought this really does deserve it's own.
When I originally registered my domain names, I carefully chose what I wanted to keep the price below $20, only to find that several pages into the checkout process, godaddy automatically preselected several add-ons that I did not choose, they weren't selected on previous pages, but when I clicked CONFIRM to complete checkout - you give them your credit card number earlier in the process - my final bill showed almost $80! There was no page that showed what it was you were paying, and that's what is usually shown on a page that has a CONFIRM button on it. I would never have suspected that godaddy added things after I saw what I thought was my final bill of $19.97. Grrrr.... during this process and three times during the second bad experience explained below, I spoke with a live person at my cost as there wasn't a toll-free number - my guess is that it's to discourage live communications. Several communiques via email and telephone were made to both godaddy and my bank during both the initial process and the cancellation of service. I CAREFULLY AND DELIBERATELY ***OPTED OUT*** of auto renew. That's another sneaky thing they do, they automatically pre-select auto renew and the onus is on us to log in periodically and make sure the box remains unchecked. Sneaky. Customer service is well-trained in making it very, very difficult to cancel their services. At one point, I was told I would be receiving an email to verify my cancellation, but that I must follow the directions in the email in order to FULLY cancel. huh? An email did come to verify that we had a conversation, but no details about the call and NO DIRECTIONS OR INSTRUCTIONS TO FOLLOW as the rep said there would be.
I had originally registered a business domain name through Google which turns out to be GoDaddy. I wasn't happy about that to begin with. Towards the end of the year - two months before the domain name was to expire - I began receiving emails reminding me to renew or the name would expire. I had planned on transferring the name to another provider anyway, so I responded I did not intend to renew.
1) (supposedly) in order to renew the domain name I was to go to godaddy.com, log in to my account and follow directions for renewal and payment. Since I had already responded to their initial email that I wasn't going to renew, I had no need to do that. Simple, eh?
2) I began receiving almost daily emails reminding me to renew despite the fact I had already declined in writing.
3) The emails then evolved to state that they tried to renew my account (which I had declined) and charging my credit card registered with their site for the previous payment, but the credit card was declined. WTH? At NO time did I opt to renew, in fact I DECLINED RENEWAL which I assumed meant that I did not want them to continue service. My credit card was declined, that was because I had changed cards months previously and did not update it on godaddy because I had no idea of continuing their service.
Those emails continued, and asked me to log in and update my credit card number, which I did not do due to reasons stated above.
One day, I noticed a charge on my account from godaddy - appears that they somehow got my NEW CREDIT CARD NUMBER WITHOUT ME HAVING GIVEN IT TO THEM.
THAT is extremely troublesome, unethical and should be legally actionable. I have no idea how or where they got my new number since I never, ever gave it to them. I immediately contacted the bank of course, and godaddy and notified both entities that in no way did I authorize that charge and in fact, how did they get my new number? I never got an answer to my direct and numerous questions.
And yes, godaddy makes you jump through hoops in order to cancel your account.
Seriously unethical company on many surfaces.