This is the worst place I have ever done business with!!! Beware!! I went here based on one or two other reviews that I had read and, seriously, I wish I had done a little more homework. Perhaps, then I wouldn't have subjected myself to such insanity!
The store's policy is that you have to return the dress no later than 5 days after pick-up (when I paid the second and final portion of the payment. Four (4) days after rental, I'm receiving calls asking me to bring the dress back. Originally, I was supposed to pick the dress up on a Thursday, but the dress was dirty and had water stains all along the side. I asked the sales associate about having it cleaned and before saying yes she brought Sandy, the owner, out to show her the stains and dirt on the front of the dress. Sandy literally raised her voice to me (in front of my children!) and said "so what? do you want a refund?" I just looked at her and said in the same manner "do I want a what?" I just ignored her nastiness and dealt with the sales person instead. The dress was wiped down and I picked it up on Friday assuming that I then had the 5 days to return it to the shop.
After listening to her messages, I called the owner back on the fifth day after rental to let her know that it was a misunderstanding and said that I would be in that afternoon. Sandy then proceeded to tell me that if I didn't bring the dress back by the time I had stated that she was going to call the police and report me for theft!!! Disgusting! What kind of business is this?? I had just finished telling her that I was bringing it in that afternoon and why it wasn't returned the day before. She was just nasty from the get-go and didn't need to make threats. It was a misunderstanding and I would have brought the dress in on day 4 had I known.
I would never recommend anyone to rent from this shop because not only was the customer service completely unacceptable, but the dresses were dirty and looked as if they were NOT dry cleaned in between customers.